Clerk II - Communications (Switchboard) - Casual (256476-67)

Joseph Brant Hospital; Burlington; On-site; CAD 39,000 - 41,000; Part time

Job summary

Joseph Brant Hospital in Burlington, Ontario is hiring a casual Clerk II for Communications (Switchboard). The role handles incoming calls, messaging and code paging, supporting staff, physicians and visitors with confidentiality and professionalism.

Qualifications emphasize strong English, customer service and prior switchboard or clerical experience in a healthcare setting. Proficiency with Microsoft Office and hospital systems is expected.

Qualifications

• Experience in clerical or administrative roles, healthcare preferred.
• Ability to operate a multi-line telephone system and relay messages.
• Proficient with Microsoft Office and hospital systems as applicable.

Responsibilities

• Answer, screen and direct incoming calls; relay messages and coordinate between staff, physicians and the public.
• Page Emergency Codes and alarms per policy; provide guidance using available resources.
• Maintain confidentiality, accuracy and professionalism in urgent situations.
• Assist with locating services and manage escalation per protocol.
• Use SharePoint, EPIC, M365 and other hospital apps; track schedules and access requests.
• Perform general clerical duties as assigned.

Skills

Telephone etiquette

Customer service

English proficiency

Prior switchboard experience

Tools

Multi-line Digital Telephone System

Job description

Clerk II - Communications (Switchboard) - Casual (256476-67)

Position Available:Clerk II
Status: Casual - This position falls under the Part-Time Collective Agreement
Department: IT - Communications (Switchboard)
Union: C.U.P.E.
Shifts:Days, Evenings, Nights, Weekends

Rate of Pay: $28.47 - $29.47

Posting Date: November 11, 2026

Closing Date: November 18, 2026

Internal applicants must apply by 11:59pm on November 18, 2026

About Joseph Brant Hospital:

Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara's Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.

JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital's core values of Compassion, Accountability, Respect and Excellence.

JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca .

Responsibilities:

• Answer, screen and direct incoming phone calls - relay messages and facilitate communication between staff, physicians, and the public.
• Page appropriate Emergency Codes and alarms as required, and implement the necessary procedures according to Hospital Policy.
• Provide basic guidance using established support resources.
• Respond appropriately to urgent and changing situations while maintaining accuracy, confidentiality and professionalism.
• Locating is a service run through JBH switchboard. Following proper process and protocol for escalation.
• Using various applications such as SharePoint, EPIC, custom apps, M365 office suite.
• Track changes within schedules and notes for locating service.
• Track access requests for vendor badge access.
• Perform clerical duties as assigned.

Qualifications:

• Previous clerical or administrative experience in a healthcare environment preferred; preference will be given to candidates with current hospital switchboard experience.
• Must be able to operate a Multi-line Digital Telephone Branch Exchange System.
• Demonstrated computer proficiency utilizing the full suite of Microsoft Office Products, Hospital Meditech Order Entry System, and other related software applications.
• Demonstrated typing skills of 40-50 words per minute.
• Excellent command of the English language (written and verbal).
• Demonstrated strong communication, telephone, and customer service skills, with the ability to interact professionally and courteously with staff, physicians, patients, and visitors.
• Demonstrated organizational and prioritization skills.
• Demonstrated ability to work effectively in a fast-paced environment while managing multiple competing priorities.
• Demonstrated ability to remain calm, accurate, and professional when responding to emergency calls, codes, and other time-sensitive situations.
• Demonstrated knowledge of Hospital and community services.
• Demonstrated critical thinking and problem-solving skills, including the ability to assess requests, determine appropriate action, and assist staff, physicians, patients, and visitors in navigating the hospital system.

Please Note: Assignment subject to change based on the needs of the department.

Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.

Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at [e-mail] or at 905-632-3737 ext. 4129.

This posting is for an existing vacancy. JBH does not use artificial intelligence (AI) to screen, assess, or select applicants.

Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.