Switchboard Operator

Covenant Health Canada; Edmonton; On-site; CAD 32,000 - 39,000; Part time

Job summary

Covenant Health in Edmonton is seeking a Switchboard Operator to serve as the first point of contact, respond to incoming and outgoing calls, and support clinical processes across multiple sites.

The role requires Six months of switchboard or call centre experience, proficiency with Microsoft Office, medical terminology knowledge, and the ability to handle emergencies calmly and professionally. This is a casual/relief, on-site position with variable shifts including evenings and nights.

Qualifications

• High School diploma required.
• Six months recent Switchboard or call centre experience required.
• Equivalent combination of education and experience will be considered.
• Ability to respond in a direct, calm and professional manner to emergency and stressful situations including but not limited to Emergency Code Condition calls, medical emergency calls and fire alarm calls.
• Adept with Microsoft Office Suite (Word, Outlook and Excel) required.
• Working knowledge of medical terminology required, with a medical terminology course preferred.
• Excellent listening and comprehension skills.
• Excellent communications skills involving speaking, listening, reading and writing.
• Ability to work with minimal supervision.
• Must be able to maintain customer focus while performing duties.
• Must be able to recognize and strictly maintain confidential information.

Responsibilities

• Respond to incoming and outgoing calls for Covenant Health.
• Direct calls to appropriate areas of the facilities.
• Support clinical processes and emergency responses for multiple Covenant Health sites.
• Initiate communication responses to emergency situations such as cardiac arrests, code reds and disasters.
• Perform clerical duties as required.

Skills

Calm under pressure

Communication skills

Listening skills

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Job description

Reporting to the Switchboard Supervisor, the incumbent represents Covenant Health and its values as a first point of contact and plays an integral role in the health care system by responding to incoming and outgoing calls and requests that supports clinical processes and emergency responses for multiple Covenant Health sites.This position initiates communication responses to emergency situations, such as Cardiac Arrests, Code Reds and Disasters, performs a variety of inter-hospital communications functions and clerical duties as required.Please note: Classification Under Review.

Description:

The Switchboard Operator is responsible for responding to incoming and outgoing calls and requests for non-technical information. The Switchboard Operator directs calls to appropriate areas of the facilities. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.

• Classification: Switchboard Operator
• Union: COV CUPE 2111
• Unit and Program: Health Information Management, Switchboard
• Primary Location: Misericordia Community Hosp
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 13-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 07-DEC-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $23.52
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

• Classification: Switchboard Operator
• Union: COV CUPE 2111
• Unit and Program: Health Information Management, Switchboard
• Primary Location: Misericordia Community Hosp
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 13-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 07-DEC-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Evenings, Nights, Weekends
• Days Off: Other
• Minimum Salary: $23.52
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications:

High School diploma or recognized equivalent required.

Additional Required Qualifications:

Six months recent related Switchboard or call centre experience requiredEquivalent combination of education and experience will be considered.Ability to respond in a direct, calm and professional manner to emergency and stressful situations including but not limited to Emergency Code Condition calls, medical emergency calls and fire alarm calls.Adept with Microsoft Office Suite (Word, Outlook and Excel) required.Working knowledge of medical terminology required, with a medical terminology course preferred.Excellent listening and comprehension skills.Excellent communications skills involving speaking, listening, reading and writing.Ability to work with minimal supervision.Must be able to maintain customer focus while performing duties.Must be able to recognize and strictly maintain confidential information.

Preferred Qualifications:

Ability to work effectively and independently within timelines and with frequent interruptions.

Hiring Requirements

The following must be provided prior to your first day of work:

Security Screening: As a condition of employment, all employees are required to provide a satisfactory Criminal Record Check and to disclose of previous convictions, record suspensions or pardons received for charges of sexual assault or other sexual offences to Covenant Health prior to commencement of any work, including training or orientation shifts.

Be the Difference

Covenant Health invites you to be the difference in people's lives, your career, and your community. Guided by faith-based values, integrity, and compassion, every role contributes to person-centered care and a deeper purpose. Employees are supported through mentorship, education, and growth opportunities, working with inclusive teams that value collaboration and belonging. Together, Covenant Health advances healthcare innovation and shapes a healthier, more compassionate future for Alberta and beyond.

Create and manage profiles for future opportunities.

Covenant Zone, Edmonton, Misericordia Community Hosp

Covenant Zone, Edmonton, Misericordia Community Hosp

Covenant Zone, Edmonton, Misericordia Community Hosp