Switchboard Operator

Vancouver Island Health Authority; Victoria; On-site; CAD 39,000 - 43,000; Full time

Job summary

Vancouver Island Health Authority (Island Health) is seeking a Switchboard Operator at Royal Jubilee Hospital in Victoria, BC, to operate a multi-site switchboard and direct calls using contact center technology and PA systems.

The role requires Grade 12 and one year of related experience, strong keyboarding (45 wpm), clear communication, interpersonal skills, and physical ability to perform duties; shifts as required.

Qualifications

• Grade 12 and one year's recent related experience or an equivalent combination of education, training, and experience.
• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to perform the duties of position.

Responsibilities

• Operate a switchboard computerized phone system to receive and direct calls and relay information across multiple acute care sites.
• Use contact center technology, public address systems and related equipment across Island Health sites.
• Monitor alarms and follow procedures during emergency situations.

Skills

Typing 45 wpm

Verbal & written communication

Interpersonal skills

Physical ability

Education

Grade 12

Job description

Royal Jubilee Hospital (RJH) - Victoria, BC V8R 1J8 CA (Primary)

Work Area (FBA Only)

RJH

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

As Required

Days Off

As required

Vacancy Type

Casual

Salary Range (Hourly Rate)

$29.24 - $29.24

Paid FTE

N/A

Worked BI-WEEKLY HOURS

N/A

Planned Start Date

Aug. 31 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

No

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Switchboard Operator is responsible for operating a switchboard computerized phone system to receive and direct calls and/or relay information using contact center technology, public address systems, and associated communication equipment across multiple acute care sites for all services provided by Island Health simultaneously and independently. This role involves monitoring various alarms and following established procedures during emergency situations.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 and one (1) year's recent related experience or an equivalent combination of education, training, and experience.

Skills And Abilities

• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to perform the duties of position.