Switchboard Operator

Vancouver Island Health Authority; Nanaimo; On-site; CAD 33,000 - 47,000; Part time

Job summary

Vancouver Island Health Authority (Island Health) is seeking a Switchboard Operator to support patient and staff communications across multiple acute care sites. This role involves operating a switchboard system to receive and direct calls, relay information using contact center technology, and monitor alarms across sites.

The casual, on-site posting requires Grade 12 plus one year related experience, with keyboarding of 45 wpm and strong verbal and written communication skills.

Qualifications

• Grade 12 and one year of related experience or equivalent.
• Must be able to keyboard at 45 wpm and communicate clearly.
• Ability to work with diverse teams across site locations.

Responsibilities

• Operate a switchboard to receive and direct calls across multiple sites.
• Relay information using contact center technology and PA systems.
• Monitor alarms and follow procedures during emergencies.

Skills

Typing 45 wpm

Verbal communication

Written communication

Interpersonal skills

Education

Grade 12 + 1 year related experience

Tools

Switchboard system

Job description

Work Area (FBA Only)

NRGH

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

As required

Days Off

As required

Vacancy Type

Casual

Salary Range (Hourly Rate)

$29.24 - $29.24

Paid FTE

N/A

Worked BI-WEEKLY HOURS

N/A

Planned Start Date

Aug. 31 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

No

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Switchboard Operator is responsible for operating a switchboard computerized phone system to receive and direct calls and/or relay information using contact center technology, public address systems, and associated communication equipment across multiple acute care sites for all services provided by Island Health simultaneously and independently. This role involves monitoring various alarms and following established procedures during emergency situations.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 and one (1) year's recent related experience or an equivalent combination of education, training, and experience.

Skills And Abilities

• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to perform the duties of position.