Support Analyst (Sales Module)

PBS Systems; Calgary; On-site; CAD 49,000 - 59,000; Full time

Benefits offered by this job

Professional Development

Travel Opportunities

Comprehensive health benefits

Paid Time Off

Inclusive culture

Employee recognition

Competitive compensation package

Staff discounts

Job summary

PBS Systems is seeking a Sales Support Analyst to join our Client Services team in Calgary. You will provide excellent support to new and existing customers in the Sales module, guiding them through development, install, and training of dealership software, with online and phone assistance.

Responsibilities include handling inquiries via multiple channels, documenting interactions in our ticketing system, and collaborating across teams to improve service delivery.

Qualifications

• High school diploma is required.
• Valid driver’s license is required.
• Excellent communication and listening skills in writing and speech.
• Ability to travel across Canada and the USA up to one week per month.

Responsibilities

• Handle inbound and outbound customer issues via phone, email, and chat.
• Log and document all interactions in the ticketing system and escalate as needed.
• Collaborate with other departments to improve service delivery.
• Build knowledge of PBS software and supporting infrastructure.
• Maintain punctuality and meet KPI targets.

Skills

Customer service

Helpdesk experience

Microsoft Office

Communication

Time management

Teamwork

Analytical skills

Independent work

Education

High school diploma

Tools

Windows 10/11

Outlook

Excel

Ticketing system

Job description

Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada

Job Description

Posted Wednesday, August 26, 2026 at 8:00 AM

Company Name:

Job Location:

Calgary, AB (Tech Center)

Job Type:

Full-time, Permanent

No. of Openings:

01

Job Requirement(s):

Internal Job Title:

Travel across Canada and USA up to one weekper month

Reports To:

PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles—one dealership at a time.With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

PBS Systems is lookingfor a Sales Support Analyst to join our Client Services team. As a Sales Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

• Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
• Logging and documenting all customer interactions within our ticketing system and escalating matters as required
• Collaborating with other groups/departments to streamline service delivery
• Identify opportunities to drive process improvements that positively impact the client’s experience
• Develop knowledge and understanding of our software and the supporting Infrastructure
• Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
• Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
• Achieving and exceeding KPI targets and other metrics defined by the department
• Available to travel at least one week per month throughout the US and Canada
• Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
• Commit to ongoing personal development and cross-training as recommended by your Team Lead
• Achieve program certification within your primary group within 9 months and additional program certification(s) within 18 months
• Contribute to our Knowledge Base to support team processes, knowledge exchange and advance project outcomes

Qualifications:

• High school diploma
• Must have Valid Driver’s license
• Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
• Previous customer service, helpdesk or dealership experience will be considered an asset
• Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
• Strong decision making and analytical abilities
• Detail oriented
• Effective time management and organization skills
• Ability to work independently and within a team environment

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
• Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits – Medical and dental coverage to support your well-being
• Paid Time Off – PTO to help you recharge and maintain work-life balance
• Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter
• Employee recognition – Regular appreciation programs and performance-based incentives
• Competitive compensation package
  • Competitive annual base salary ($49,000k/yr. - $59,000k/yr.)
  • Up to $4,800 per year in product certification bonuses
  • Outstanding travel incentive bonuses
  • Additional performance incentives
  • Attractive employee referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

PBS Systems is an employment-equity employer.

Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada