Technical Support Analyst - Intern

PBS Systems; Calgary; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Internal promotion and growth

Education department for development

Travel opportunities

Free parking

Staff events

Competitive base salary

Referral bonus

Staff discounts

Job summary

PBS Systems is seeking a proactive Technical Support Analyst - Intern for a 3-month contract at our Calgary location. You will join the Client Services team to provide top-quality support to customers contacting our call center, troubleshoot issues, document incidents, and escalate when required.

You will gain hands-on experience with our PBS platform, work toward relevant certifications, and contribute to improving service delivery while aligning with team goals and timelines.

Qualifications

• High School Diploma required.
• Certification or post-secondary diploma in progress.
• Previous customer service or dealership experience is an asset.
• Strong understanding of Windows OS and Windows Server 2008/2012.
• PC hardware/software knowledge and Microsoft products.
• TCP/IP networking knowledge; basic LAN/WAN.
• CompTIA A+ and Network+ certifications.
• Strong problem solving and troubleshooting skills.
• Excellent time management and organization.
• Strong multi-tasking and prioritization.
• Excellent verbal and written communication skills.
• Ability to meet deadlines.

Responsibilities

• Manage incoming issues via phone, email, live chat and more.
• Document all interactions in the ticketing system and escalate as needed.
• Collaborate with other groups to streamline service delivery.
• Identify process-improvement opportunities impacting client experience.
• Develop knowledge of PBS software and supporting infrastructure.
• Aim for KPI targets and department metrics, and pursue certifications.

Education

High School Diploma

Post-secondary diploma in progress

CompTIA A+

Network+

Tools

Windows OS (7/8/10)

Windows Server 2008/2012

PC Hardware & Microsoft

TCP/IP Networking

LAN/WAN

Job description

Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada

Job Description

Posted Wednesday, August 26, 2026 at 8:00 AM

Company Name:

Job Location:

Calgary, AB (Tech Center)

Job Type:

Full-time, Contract (3-month)

No. of Openings:

01

Job Requirement(s):

Internal Job Title:

None

Technical Support Analyst - Intern

Reports To:

Team Lead, Technical Support

PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team for a Technical Support Analyst - Intern ( 3-month contract). This role will support the PBS Install Services Team. As a Technical Support Analyst - Intern you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Support Analyst - Intern is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

Responsibilities:

• Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
• Logging and documenting all customer interactions within our ticketing system and escalating matters as required
• Collaborating with other groups/departments to streamline service delivery
• Identify opportunities to drive process improvements that positively impact the client's experience
• Develop knowledge and understanding of our software and the supporting Infrastructure
• Achieve relevant certification in line with department needs and requirements
• Achieving and exceeding KPI targets and other Metrics defined by the department
• Keeping abreast of Software enhancements and new releases, by reviewing release notes
• Commit to an ongoing personal development and cross-training as recommended by your Team Lead

Qualifications:

• High School Diploma required
• Relevant certification or post-secondary diploma in progress
• Previous customer service or dealership experience is an asset
• Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
• Thorough understanding of PC hardware and software as well as Microsoft Products
• Previous experience working with Networks (TCP/IP)
• Basic LAN/WAN knowledge
• CompTIA A+ and Network +
• Problem solving and trouble shooting skills
• Effective time management and organization
• Strong multi-tasking and prioritization
• Excellent verbal and written communication skills
• Ability to work within and meet set deadlines

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive base salary ($20 - $25/hr.)
• Great referral bonus
• Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact theRecruiting Department.

Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada