Supply Chain Customer Success Coordinator

The Home Depot; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major home improvement retailer in Calgary, Alberta is seeking a Supply Chain Customer Service Coordinator to enhance customer satisfaction. This role involves investigating complex order status issues, collaborating with supply chain teams, and providing customer service leadership. Ideal candidates should possess a Bachelor's degree in supply chain/logistics, have 3-5 years of customer service experience, and be organized problem solvers. Bilingual candidates in French and English are preferred, with store experience as a valuable asset.

Qualifications

• 3-5 years of front-line customer service experience required.
• Bilingual in French and English is an asset.
• Store experience is a definite asset.

Responsibilities

• Drive customer satisfaction through effective issue resolution.
• Act as the final escalation point for customer service issues.
• Identify and report patterns related to order and delivery issues.

Skills

Organization skills

Problem solving

Analytical skills

Communication skills

Networking abilities

Education

Bachelor's degree/college diploma in supply chain/logistics

Job description

A major home improvement retailer in Calgary, Alberta is seeking a Supply Chain Customer Service Coordinator to enhance customer satisfaction. This role involves investigating complex order status issues, collaborating with supply chain teams, and providing customer service leadership. Ideal candidates should possess a Bachelor's degree in supply chain/logistics, have 3-5 years of customer service experience, and be organized problem solvers. Bilingual candidates in French and English are preferred, with store experience as a valuable asset.