Hybrid Customer Experience Specialist - Accounts & Logistics

Che; Mississauga; Hybride; CAD 64 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive salary plus bonus

Employer-paid health benefits (Day 1)

RRSP match up to 5%

Vision, disability & life insurance

Tuition reimbursement

Parental leave

Profit sharing

Résumé du poste

CHEP Canada is seeking a Customer Experience Associate to be the primary contact for thousands of accounts, ensuring seamless supply chain operations and delivering exceptional service. You will resolve complex inquiries, guide customers through solutions, and drive continuous improvement.

The role requires 3–5 years in customer service or supply chain, strong communication, and the ability to multitask in a hybrid work environment. English is required; French is an asset.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years in Customer Service or Supply Chain.
• Strong communication, analytical, and problem-solving skills.
• Customer-focused, detail-oriented, and adaptable.
• Ability to multi-task and manage priorities.
• Proficiency in Microsoft Office.
• Availability for flexible hours (including some holidays).
• English required, French an asset.

Responsabilités

• Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions and processes.
• Collaborate with internal stakeholders to troubleshoot issues, conduct root cause analysis, and implement corrective actions.
• Oversee the resolution of billing discrepancies and ensure ERP accuracy.
• Monitor account performance to identify discrepancies and opportunities for process improvement.
• Maintain accurate CRM data and meet service metrics.
• Coach team members and support customer experience initiatives.
• Manage high-priority issues related to service delivery and order fulfilment.
• Contribute to continuous process improvements.

Connaissances

Customer service

Supply chain

Communication

Problem-solving

Analytical

Microsoft Office

Formation

Bachelor's degree

Outils

Microsoft Excel

ERP systems

Description du poste

CHEP Canada is seeking a Customer Experience Associate to be the primary contact for thousands of accounts, ensuring seamless supply chain operations and delivering exceptional service. You will resolve complex inquiries, guide customers through solutions, and drive continuous improvement.

The role requires 3–5 years in customer service or supply chain, strong communication, and the ability to multitask in a hybrid work environment. English is required; French is an asset.