Supervisor, Transport operations (Mail Service Courier)

Canada Post; Montreal; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Supervisor for Transport Operations to lead a team of Mail Service Couriers. This dynamic role involves overseeing the safe and efficient transport of mail, ensuring adherence to corporate procedures, and promoting a culture of safety and performance excellence. You will be the voice of the company, engaging with team members and addressing service issues to enhance customer satisfaction. If you have a passion for leadership and a commitment to operational excellence, this is an exciting opportunity to make a significant impact in your community.

Qualifications

• 1+ year experience managing a team or 2+ years in a unionized environment.
• Valid permanent driver's license with a satisfactory driving record.

Responsibilities

• Supervise a team of couriers, ensuring safe and efficient mail transport.
• Implement workplace safety programs and conduct accident investigations.
• Prepare operational reports and conduct performance assessments.

Skills

Team Management

Bilingual Communication

Safety Practices

Customer Service

Education

High School Diploma or Equivalent

Post-secondary Degree/Diploma

Tools

Microsoft Office

Job description

Job title: Supervisor, Transport operations (Mail Service Courier)

Location: Montréal, QC, CA

Other location(s): Ville-Saint-Laurent

Employment type: Full-Time

Job ID: 186616

Job details:

Job Requisition Id: 186616
Business Function: Plant Operations
Primary City: Montréal
Other Location(s): Ville-Saint-Laurent
Province: Quebec
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (--BB)
Employee Class and Level: OP 01
Working Hours: 40 hours / week
Number of Vacancies: 1
Job Closing Date (MM/DD/YYYY): 02/23/2025

All qualified candidates will be considered; however, preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative, and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

Reporting to the Superintendent Transportation, on a relief basis, supervises the activities of a team of Mail Service Couriers (MSC’s) engaged in collecting, transporting and delivering mail within an assigned geographic area. Ensures that corporate procedures, safety practices, security regulations are followed, and service commitments met. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities

1. Supervise a team of MSCs, ensure the safe and efficient motorized transport of mail within the community served, and prioritize, assign and control work including authorizing overtime to cover the various pick up and delivery routes and meet service commitments.
2. Assign vehicles according to established schedules, adapting schedules to meet workload requirement and vehicle conditions, forward vehicle defect reports submitted by drivers to Fleet Management for action, and validate that repairs are completed prior to releasing the vehicle back to the driver.
3. Promote and implement workplace safety and health programs for the assigned team including coaching and directing employees on safe work practices in order to reduce accident frequency and severity; conducting accident investigations and reporting incidents; addressing and resolving health and safety issues in a timely and efficient manner; conducting safety inspections and taking corrective action to rectify unsafe operating conditions.
4. Supervise, coach and provide guidance and leadership to employees by overseeing staffing and performance management including attendance management; resolving staff issues including taking disciplinary action if required; consulting with Labour Relations and/or union representatives on the application of the terms of the collective agreement; and creating learning and knowledge transfer opportunities for employees.
5. Project professional service standards and ensure the customer experience is a priority when investigating and resolving service issues and customer complaints.
6. Prepare reports on operational data in order to control expenditures, check work performed and monitor overall performance.
7. Conduct on-route assessments and frequent spot-checks of MSC performance to maintain productivity, quality, safety and security standards.
8. Liaise with other supervisors to ensure the effective coordination of operations or to resolve operational problems.
9. Perform other duties such as compiling statistics, maintaining records and submitting reports; replacing the Superintendent during his absences; and participating in budgetary forecasts.

Qualifications

Education

• High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

• Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

• Possess a valid permanent driver’s license (no graduated or temporary license)
• Have a satisfactory safe driving record per CPC’s Driver Safety Program, which includes:
• a) Have not received more than 2 moving violations in last 3 years
• b) Have not had more than three demerit points assigned in one single violation
• c) Have not had license suspension or prohibition of any kind in last 3 years

Assets

• Post-secondary degree/diploma
• Experience working in a customer service role (e.g., dealing with customers)

Other Information

• The work schedule for this position is from Monday to Wednesday as a relief, with hours varying according to operational needs, either during the day, evening, or night, as well as on Saturdays and Sundays from 9:00 AM to 5:00 PM. Days off are Thursdays and Fridays.
• This position requires intermediate-level bilingualism (–BB), for oral communication only.

Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours
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Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
TRUST
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority.
We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
RESPECT
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
DELIVER
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do.