Supervisor, Specimen Processing Outreach Lab

BayCare Health System; St. Josephs Cove; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Tuition Assistance

401K Match

Annual performance appraisals and team

Wellness opportunities

Community perks and discounts

Job summary

BayCare Health System in Canada seeks a Supervisor, Specimen Processing Outreach Lab to lead the outreach processing team at St. Joseph's Hospital Outreach Processing. The role oversees specimen receiving, processing, and referral testing, ensuring regulatory compliance and quality across 24/7 operations.

The position, located at St. Joseph's Hospital Outreach Processing, runs 8:00AM - 4:00PM, full-time, with occasional weekend work and on-call responsibilities.

Qualifications

• Leadership and collaboration within a clinical lab environment.
• Ability to oversee multi-shift laboratory operations.
• Strong regulatory and quality compliance awareness.

Responsibilities

• Oversees the work processes in the various BayCare Hospital areas of receiving and processing of outreach specimens for testing, and referral of specimens to outside laboratories.
• Ensures full compliance with all pertinent regulatory agencies in regard to pre-analytical procedures and processes.
• Interacts with nursing, office staff, physicians, and clients regarding patient specimens.
• Oversees daily operations of BayCare Outreach Processing departments, including specimen receiving, processing, referral testing, staffing, workflow coordination, and service delivery.
• Provides leadership oversight for 24/7 outreach processing operations, including on-call response to staffing shortages, critical specimen issues, courier and transportation disruptions, system outages, referral laboratory concerns, and other events impacting service delivery.
• Ensures compliance with all regulatory, accreditation, quality, and safety requirements related to pre-analytical laboratory operations.
• Leads recruitment, onboarding, training, competency assessment, coaching, and performance management of outreach processing team members.
• Monitors quality indicators, productivity metrics, turnaround times, and operational performance to drive continuous improvement initiatives.
• Collaborates with laboratory leaders, nursing staff, physicians, clients, patient service centers, courier services, and referral laboratories to resolve issues and enhance service excellence.
• Serves as an operational leader during workflow disruptions, high-volume periods, and on-call situations, ensuring appropriate escalation and problem resolution.
• Participates in departmental projects, process improvement initiatives, and implementation of new workflows, services, and technologies.

Education

Associates

Bachelors

Job description

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Title

Supervisor, Specimen Processing Outreach Lab

Facility

St. Joseph's Hospital Outreach Processing

Responsibilities

• Oversees the work processes in the various BayCare Hospital areas of receiving and processing of outreach specimens for testing, and referral of specimens to outside laboratories.
• Ensures full compliance with all pertinent regulatory agencies in regard to pre-analytical procedures and processes.
• Interacts with nursing, office staff, physicians, and clients regarding patient specimens.
• Oversees daily operations of BayCare Outreach Processing departments, including specimen receiving, processing, referral testing, staffing, workflow coordination, and service delivery.
• Provides leadership oversight for 24/7 outreach processing operations, including on-call response to staffing shortages, critical specimen issues, courier and transportation disruptions, system outages, referral laboratory concerns, and other events impacting service delivery.
• Ensures compliance with all regulatory, accreditation, quality, and safety requirements related to pre-analytical laboratory operations.
• Leads recruitment, onboarding, training, competency assessment, coaching, and performance management of outreach processing team members.
• Monitors quality indicators, productivity metrics, turnaround times, and operational performance to drive continuous improvement initiatives.
• Collaborates with laboratory leaders, nursing staff, physicians, clients, patient service centers, courier services, and referral laboratories to resolve issues and enhance service excellence.
• Serves as an operational leader during workflow disruptions, high-volume periods, and on-call situations, ensuring appropriate escalation and problem resolution.
• Participates in departmental projects, process improvement initiatives, and implementation of new workflows, services, and technologies.

BayCare Offers a Competitive Total Reward Package Including

• Benefits (Medical, Dental, Vision)
• Paid Time Off
• Tuition Assistance
• 401K Match and additional yearly contribution
• Annual performance appraisals and team award bonus
• Family resources and wellness opportunities
• Community perks and discounts

Experience

• Required
• 3 years of Clinical Laboratory experience
• Preferred
• 5 years of Clinical Laboratory experience

Education

• Required
• Associates
• Preferred
• Bachelors

Location: St. Joseph's Hospital, Outreach Processing

Status: Full Time

Shift Hours: 8:00AM - 4:00PM

Weekend Work: Occasional

On Call: Yes

Equal Opportunity Employer Veterans/Disabled