Supervisor Security Services

CAMH; Toronto; On-site; CAD 78,000 - 117,000; Full time

Benefits offered by this job

Benefits package

HOOPP pension

Paid vacation

Career development

Job summary

CAMH seeks a seasoned Security Manager to lead the hospital security team, oversee dispatch operations, and implement risk-based security plans. You will supervise staff, review payroll, and partner with clinical teams to maintain a safe environment for patients and staff.

Ideal candidates have 3–5 years in security leadership, experience in hospital settings, and proficiency with access control and CCTV systems.

Qualifications

• Completion of a recognized 2-year community college Law Enforcement Program or equivalent.
• 3–5 years of Security Services experience, hospital/healthcare setting preferred.
• 3–5 years of direct Supervisory Experience in a unionized environment.
• Knowledge of Access Control Systems, CCTV, 2-way radio communications.
• Budgetary and payroll knowledge; risk management experience.
• Bilingualism (French/English) or another language is an asset; proficient in MS Office.

Responsibilities

• Lead the security team and oversee daily activities in a hospital setting.
• Develop and maintain monthly and yearly staffing schedules.
• Oversee Security Control Centre Operations (Dispatch) and reporting.
• Assist with hiring, recruitment, and staff development.
• Review payroll for Security Guards and manage budgeting needs.
• Conduct risk assessments and implement security improvements.
• Coordinate with healthcare professionals on safety plans and incidents.

Skills

Team leadership

Security operations

Crisis management

Budgeting & payroll

Communication

Access control

Education

2-year community college Law Enforcement Program

Tools

Access Control Systems

CCTV / Surveillance

2-way radio communications

Microsoft Office

Job description

• Supervise and lead the security team, ensuring they are well-trained and capable of responding to various security situations.
• Conduct regular team meetings to discuss updates, address concerns, and reinforce security protocols.
• Provide guidance and support to security personnel in their day-to-day activities.
• Administer Security Services with budgetary and resourcing requirements.
• Review and approve payroll for Security Guards.
• Develop and maintain monthly and yearly schedules of work and staffing deployment.
• Oversee Security Control Centre Operations (Dispatch).
• Assist Security Manager with hiring and recruitment.

Job Description

Responsibilities & Activities:

Team Leadership and Supervision (25%):

• Supervise and lead the security team, ensuring they are well-trained and capable of responding to various security situations.
• Conduct regular team meetings to discuss updates, address concerns, and reinforce security protocols.
• Provide guidance and support to security personnel in their day-to-day activities.
• Administer Security Services with budgetary and resourcing requirements.
• Review and approve payroll for Security Guards.
• Develop and maintain monthly and yearly schedules of work and staffing deployment.
• Oversee Security Control Centre Operations (Dispatch).
• Assist Security Manager with hiring and recruitment.

Security Protocol Implementation (20%):

• Implement security procedures on a departmental level.
• Assist with the review and update of security protocols in collaboration with hospital management and healthcare professionals.
• Conduct training sessions to ensure staff awareness and adherence to established security procedures.
• Support effective security planning and implementation.

Incident Response and Crisis Management (20%):

• Implement effective incident response plans for security-related issues.
• Lead the security team in responding to crises, including de-escalation techniques and coordination with emergency services.
• Conduct post-incident debriefs to analyze and improve response strategies.

Risk Assessment and Mitigation (15%):

• Conduct regular risk assessments of the hospital environment, identifying potential security vulnerabilities.
• Stay informed about emerging security threats and implement proactive measures to address them.
• Promote a safe and secure environment for staff, patients, visitors, and volunteers.

Documentation and Reporting (10%):

• Maintain accurate records of security incidents, investigations, and daily activities.
• Prepare comprehensive reports for hospital management, detailing security trends, areas for improvement, and recommended actions.
• Ensure compliance with regulatory reporting requirements related to security incidents.
• Lead investigations and maintain accurate confidential documentation.
• Monitor and report on security incidents, actions, and resolutions.

Security Technology Management (5%):

• Oversee the day-to-day maintenance of security technology, such as surveillance cameras, access control systems, and alarms.
• Collaborate with the IT department to ensure the security and integrity of the hospital's electronic systems.
• Process staff requests for access cards, photo IDs, and duress tags.

Collaboration with Healthcare Professionals (5%):

• Foster strong communication and collaboration with mental health professionals, nursing staff, and other healthcare teams.
• Participate in interdisciplinary meetings to address security concerns and develop strategies for maintaining a therapeutic environment.
• Provide input into the development of safety plans for patients, considering their specific mental health needs.
• Liaise with external authorities and other stakeholders on security-related issues.
• Represent Security Services internally and externally as appropriate.
• Escalate security issues to the appropriate manager.
• Maintain external linkages to access information on best practices in security for addictions and mental healthcare institutions.
• Serve on or advise project teams on security impacts of pending site changes.

Education & Specific Training

• Completion of a recognized 2-year community college Law Enforcement Program or equivalent.

Credentials

• Possession of relevant certifications, such as Certified Protection Professional (CPP), Certified Healthcare Protection Administrator (CHPA), or Certified Institutional Protection Manager (CIPM), can enhance the candidate's qualifications.
• CPR & Emergency First Aid Certification.

Experience

• Three (3) to Five (5) years of Security Services Experience, with preference given to those with experience in the hospital/healthcare/mental health setting.
• Three (3) to Five (5) years of direct Supervisory Experience in a unionized environment, with preference given to those with experience in the hospital/healthcare/mental health setting.
• Knowledge of Access Control Systems, Closed Circuit Video Surveillance, 2-way radio communications, and other forms of electronic security systems would be considered assets.
• Knowledge/expertise in budgetary matters as well as payroll functions.
• Training and experience in risk management practices.
• Knowledge of scheduling practices.
• Ability to communicate to groups of stakeholders and forums.
• Negotiation and crisis management skills.
• Strong report writing and communication skills.
• Demonstrated understanding of regulatory and legislative requirements of site security and enforcement.
• Bilingualism (French/English) or a third language is an asset.
• Ability to use Microsoft Office applications in the course of normal work duties.

Compensation & Benefits

• Hiring Salary Range: $78,249.22 – $97,811.52 per year ( based on qualifications and experience )
• Full Salary Range: $78,249.22 – $117,373.83 per year ( reflecting potential growth within the role )
• CAMH Benefits Package: Includes extended health and dental coverage, HOOPP defined benefit pension plan, paid vacation and sick leave, and professional development opportunities.

This role offers job stability, career development, and the chance to contribute to meaningful healthcare initiatives that improve patient and community well-being.

At time of hire, CAMH will require all new hires and rehires to provide proof of educational qualifications relevant to the position they hold with CAMH and as required by the specifications in the job posting, in accordance with policies

AHR 3.1.3 Recruitment and Selection and AHR 3.1.15 Credentialing of Professional Personnel.

Internal transfers** will be required to provide proof of educational qualifications for any additional qualifications relevant to their new position.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

About Us

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca .

To view our Land Acknowledgment, please click here .