Supervisor, Resort Experience - WINTER - Part Time

Alterra Mountain Company; The Blue Mountains; On-site; CAD 25,000 - 35,000; Part time

Benefits offered by this job

Complimentary access to Blue Mountain

Discounts on meals

Retail discounts at Blue Mountain

Well-being resources

Summer employee events

Job summary

Alterra Mountain Company is seeking a part-time Supervisor of Resort Experience at Blue Mountain Resort in Ontario to lead the Resort Experience Team, supervise ambassadors in parking, village routes and guest flow, and report to the Assistant Manager.

You will coach frontline staff, develop SOPs, ensure service quality and safety, coordinate with security, and help deliver an exceptional guest experience in a vibrant, outdoors-focused resort environment.

Qualifications

• Current Blue Mountain guest service experience and knowledge of guest service operations an asset.
• Strong communication skills.
• Proven ability to coach, develop, mentor and recognize employees as required.
• Enjoy working in a very active environment.
• Team oriented with a friendly, cheerful, positive, professional and animated demeanor.
• Enjoy working outdoors.

Responsibilities

• Supervise day-to-day operation of the Resort Experience Team and report to the Assistant Manager of Resort Experience.
• Oversee Ambassadors in parking lots, Village routes, guest flow, capacity, and service locations; work in these locations as required.
• Coach, motivate, and recognize performance across Resort Experience teams.
• Train and lead front line staff; ensure day-to-day operation and ongoing coaching deliver high levels of service, safety, and guest experience.
• Develop SOPs and other training documents; manage guest expectations and service recovery.
• Develop knowledge of activities, resort amenities and surrounding area information.
• Maintain daily maintenance equipment, supplies and amenities for department areas.
• Support Security and Guest Services to ensure a safe guest experience on-resort.
• Observe resort capacity, anticipate guest needs, and support flow management.
• Maintain a standards system for service quality and safety with feedback to the Assistant Manager.

Job description

Seasonal WHAT'S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

Hourly Rate of $21.69

Part-Time Hours: Part-time hours - Weekends Required Friday, Saturday and Sunday shifts

WHAT WILL I BE DOING?

• The Supervisor of Resort Experience will be responsible for supervising the day-to-day operation of the Resort Experience Team and will report to the Assistant Manager of Resort Experience.
• The incumbent will oversee Ambassadors working in parking lots, Village routes, guest flow, capacity, and service locations and will work in these locations as required.
• Supervise, motivate, coach and recognize performance amongst the Resort Experience teams.
• Train and lead front line staff and ensure day-to-day operation and ongoing coaching and development are geared to deliver the highest degree of service, safety and guest experience.
• Leverage and involve other departments as necessary.
• Develop SOPs and other training documents.
• Be confident with managing guest expectations and seamlessly ensuring satisfactory service recovery.
• Develop and possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
• Accountable for daily maintenance equipment, supplies and amenities for department areas.
• Support Security and Guest Services to ensure a comfortable and safe guest experience on-resort.
• This includes observing resort capacity, anticipating guest needs, and supporting a flow management plan.
• Maintain a standards system related to service quality levels and safety to frequently provide consistent feedback in accordance with the direction of the Assistant Manager, Resort Experience.
• With Security, support resort employees in de-escalating situations of conflict.
• Facilitate departmental training programs by upgrading and standardizing policies, Standard Operating Procedures (SOPs), and training processes.

WHAT DO WE NEED FROM YOU?

• Current Blue Mountain guest service experience and knowledge of guest service operations an asset
• Strong communication skills
• Proven ability to coach, develop, mentor and recognize employees as required
• Enjoy working in a very active environment
• Strong communication skills
• Team oriented with a friendly, cheerful, positive, professional and animated demeanor
• Enjoy working outdoors
• *This role is being posted to fill a vacant position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. Work at Blue to live the full Village-based Ski Resort experience, all within driving distance of Toronto. Receive great perks on retail, restaurants, lessons and of course free direct to lift access to over 14 iconic ski resorts across Canada and the US.