Retail Store Supervisor - Winter - Full/Part-time

Schweitzer; Maple Ridge; Vor Ort; CAD 25.000 - 34.000; Vollzeit

Benefits dieser Stelle

Free therapy access

Attraction discounts

Employee events

Zusammenfassung

Blue Mountain Resort Company is seeking a Store Supervisor, Retail to support daily operations, lead Sales Associates, and drive guest satisfaction. You will oversee transactions, merchandising, and inventory, ensuring exceptional service and sales performance in a fast-paced resort environment.

The role requires supervisory experience, strong communication, and the ability to coach a high-performing team. Weekend, holiday, and peak-period availability is expected.

Qualifikationen

• Previous supervisory or retail leadership experience preferred.
• Strong customer service and sales skills for guest experiences.
• Experience with cash handling, POS systems, inventory management, and retail operations.
• Strong communication and leadership skills.
• Ability to coach and develop team members in a fast-paced environment.
• Excellent organizational and problem-solving abilities.

Aufgaben

• Lead and support daily retail store operations to deliver exceptional guest service and drive sales.
• Supervise, train, coach, and recognize Sales Associates to boost product knowledge and service excellence.
• Collaborate with Retail leadership to maintain organized, guest-focused environment.
• Oversee daily store activities including sales, cash handling, merchandising, inventory, and opening/closing.
• Act as escalation point for guest questions and concerns with timely resolutions.
• Support onboarding, scheduling, performance management, and development initiatives.
• Ensure visual merchandising, inventory controls, and store standards are maintained.

Kenntnisse

Retail leadership

Customer service

Cash handling

POS systems

Inventory management

Team coaching

Communication

Problem solving

Organizational skills

Flexible hours

Tools

POS systems

Microsoft Office

Jobbeschreibung

WHAT’S IN IT FOR ME?

Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

HOURLY RATE

HOURLY RATE: $21.43

FULL/PART-TIME HOURS

• Full-Time Hours 4-5 shifts per week
• Part-Time Hours 2-3 shifts per week

WHAT WILL I BE DOING?

• The Store Supervisor, Retail is responsible for supporting the daily operations of the retail store while delivering exceptional guest experiences and driving sales performance.
• This role provides leadership and support to Sales Associates, ensuring high standards of customer service, merchandising, inventory control, and operational excellence.
• Working closely with the Retail leadership team, the Store Supervisor helps foster a positive, engaged team culture while maintaining a well-organized and guest-focused retail environment.
• Lead and support the day-to-day operation of the retail store, ensuring exceptional guest service, strong sales results, and efficient store performance.
• Supervise, train, coach, and recognize Sales Associates to promote product knowledge, service excellence, and achievement of departmental goals.
• Oversee daily store activities including sales transactions, cash handling, merchandising, inventory management, and opening and closing procedures.
• Act as a resource for team members and the primary escalation point for guest questions and concerns, ensuring timely and professional resolution.
• Support employee onboarding, training, scheduling, performance management, and ongoing development initiatives.
• Ensure visual merchandising, product presentation, inventory controls, and store standards are maintained to enhance the guest shopping experience.
• Monitor labour, expenses, and operational resources to support budget targets and maximize store efficiency.
• Maintain a safe, productive, and organized work environment while ensuring compliance with company policies and operational procedures.
• Foster a positive team culture through communication, engagement, recognition, and collaboration to achieve department objectives.
• Support recruitment activities, including participating in the selection and onboarding of frontline team members.

WHAT DO WE NEED FROM YOU?

• Previous supervisory, retail leadership, or team lead experience preferred.
• Strong customer service and sales skills with a passion for creating exceptional guest experiences.
• Experience with cash handling, point-of-sale systems, inventory management, and retail operations.
• Strong communication, leadership, and interpersonal skills.
• Ability to coach, motivate, and develop team members in a fast-paced environment.
• Excellent organizational and problem-solving abilities with strong attention to detail.
• Comfortable working flexible hours, including weekends, holidays, and peak operating periods.
• Proficiency with Microsoft Office and retail operating systems is considered an asset.
• Ability to lift and move merchandise as required.
• Commitment to maintaining a safe, inclusive, and positive workplace.

*This role is being posted to fill a vacancy

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. Work at Blue to live the full Village-based Ski Resort experience, all within driving distance of Toronto. Receive great perks on retail, restaurants, lessons and of course free direct to lift access to over 14 iconic ski resorts across Canada and the US.