Supervisor, Personal Support Worker

Erie St. Clair Healthline; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading health organization in Southwestern Ontario seeks a Supervisor for Personal Support Workers. This role involves supervising PSW staff, ensuring quality care, and managing human resources. Ideal candidates will have strong leadership and communication skills, along with relevant certifications. Join a dedicated team focused on enhancing the quality of life for residents.

Qualifications

• Demonstrated leadership and organizational skills.
• Excellent verbal and written communication skills.
• Previous supervisory experience preferred.

Responsibilities

• Supervises PSW performance and ensures quality Elder-centred care.
• Participates in recruitment and performance management of PSW staff.
• Ensures adherence to safety and risk management practices.

Skills

Leadership

Communication

Organizational Skills

Education

One-Year Personal Support Worker Certificate

Two-year Practical Nursing Diploma

Tools

Point Click Care

Point of Care Documentation

Job description

The County of Lambton is an urban-rural area in southwestern Ontario that is home to over 126,000 residents. The Corporation's seven divisions operate programs and services for the residents of Lambton County such as land ambulance, provincial offences court, three Long-Term Care Homes, 25 library branches, two museums, an art gallery, archives, local roadways, public health services, housing services, social services, building services and planning and development services. Lambton County is a community dedicated to economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with its municipal and community partners.

Position: Supervisor, Personal Support Worker

Description: Position Title: Supervisor, Personal Support Worker Division: Long-Term Care

Group: Non-Union

Immediate Supervisor: Director of Nursing and Personal Care
Position Summary
The Supervisor, Personal Support Worker reports to the Director of Nursing and Personal Care (DONPC) and provides daily supervision of Personal Support Worker (PSW) staff. This role is responsible for the supervision, guidance, counselling, hiring, mentoring and ongoing performance development of all PSW staff within the designated Home.
Job Duties and Responsibilities
Supervision of PSW and ECA:
• In adherence to the Fixing Long-Term Care Act (2021) and PSW scope of practice, supervises PSW performance of Elder care, services and resources required to deliver quality Elder-centred, Elder-directed care
• Supervises day to day PSW care; meets regularly with the care givers and care team members
• Collaborates with DONPC and other members of the leadership team to obtain feedback on the specifics or irregularities in Elder care needs
• Participates in the review of policies and procedures
• Participates in Quality Improvements and Risk Management activities
• Reviews workload with care teams to determine efficient use of resources; recommends changes/additions to DONPC and Administrator
• Meets regularly with PSWs communicating changes, education, mentoring and expectations
• Participates in the investigation of resident care concerns and complaints
• Ensures adherence to all policies, procedures and practices, including those related to Safety and Risk Management
• Ensures adherence to all safety and risk management practices, including follow up of employee incidents to ensure corrective action
• Participates with internal committees as required
• Monitoring accuracy and completion of electronic documentation by PSWs
• Performs other related duties as required

Human Resources Management:
• Provides supervision, guidance, counselling and input in performance management of PSW staff
• Establishes good labour relations through knowledge, interpretation and implementation of policies and union contracts
• Participates in the recruitment, selection and orientation of PSW staff and students
• Approves/declines vacation requested and PSW leaves
• Participates in union/management activities
• Counsels PSWs on attendance management
• Ensures mandatory education is completed by PSWs
General:
• Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
• Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis
These describe the general nature and level of work being performed by the incumbent in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.
Supervision Requirements
Direct Supervision: Personal Support Workers
Indirect Supervision: Not applicable
Functional Authority: Not applicable
Credentials Required
Minimum Formal Education
• One-Year Personal Support Worker Certificate
• Two-year Practical Nursing Diploma and Registration with the College of Nurses of Ontario (RPN) would be considered an asset
• Leadership certification is preferred
Experience
• Demonstrated leadership and organizational skills
• Demonstrated presentation/training skills
• Excellent verbal and written communication skills
• Strong full scope of PSW clinical skills
• Working knowledge of Point Click Care and Point of Care Documentation
• Demonstrated computer/technological skills
• Previous supervisory experience preferred

Salary: $37.05 - $44.11 per hour

Terms of Employment: Full-Time

How to Apply: Please visit our job board at www.lambtononline.ca/jobs and search for posting SUPER005570 to apply. Posting closes Sunday, May 25, 2025 at 11:59 pm.