Store Manager - CF Pacific Center

APP Group (MACKAGE and SOIA&KYO); Vancouver; On-site; CAD 60,000 - 90,000; Full time

Job summary

Mackage is seeking an experienced Store Manager to lead a flagship store with a focus on exceptional customer service and luxury apparel. You will drive sales, coach the team, and manage daily operations to uphold the brand’s standards.

Responsibilities include maximizing store performance, maintaining inventory accuracy, and running efficient, client-focused engagements. Leadership and a pro-active mindset are essential.

Qualifications

• Five years in a luxury fashion retail setting, including store management experience.
• Strong leadership and business acumen with a results orientation.
• Excellent written and verbal communication; multilingualism is a plus.
• Team-centric attitude with proactive mindset; exceptional customer service skills.
• Proficient with Microsoft Office and POS operating systems.

Responsibilities

• Lead store operations and drive sales performance and KPI achievement.
• Monitor sales floor, coverage, and customer-centric environment.
• Engage proactively with clients, leveraging CRM to grow the client base.
• Inspire and motivate the team to deliver high performance and service.
• Recruit, hire, and develop top-tier candidates representing the brand.
• Oversee daily operations, payroll, scheduling, and inventory controls.

Skills

Leadership

Sales & Customer Service

Achieve KPIs

Team motivation

Multilingual

Written & verbal communication

Training & development

Product knowledge

Multi-tasking

Microsoft Office & POS

Tools

Microsoft Office Suite

POS systems

Job description

AboutMACKAGE

Specialistsinallseasonprotectionsince1999,Mackagemergesthefinest,mostresponsibleleathers,downandwoolswithluxuryforwarddesign,anapproachthatyieldsuncompromisingconstruction,envelopingcomfortandsignaturesilhouettes.

Aglobalouterwearleaderdefinedbyacommitmenttoexceptionalquality,purpose,andperformancewithafocusonaestheticinnovation.

Mackageiscommittedtoemploymentequityandinvitesapplicationsfromwomen,visibleminorities,Aboriginalpeoples,personswithdisabilities,LGBTQ2S+personsandotherwisemarginalizedpersons.

StoreManager

AsStoreManager,youareanintegralpartofourbrands’imageandstoreperformance.

Whatyou’lldo:

• Salesandcustomerservice

• MaximizethestoresalesandKPIstoachievestoresalestargets.
• Monitorsalesfloorandzonecoveragetodrivesalesandmaintainacustomerfocuscentricenvironment.
• EnsureproactiveclientengagementleveragingCRMandgrowingtheclienteledatabase.
• Inspireandmotivatetheteamtohighperformanceandexceptionalcustomerservice.

• Leadership

• Monitor,developandleadtheteambyshowcasingapositiveenvironmentinwhichmembersparticipate,cooperateandcollaboratewitheachother.
• PartnerandcollaboratewithmanagementandHQpartnerseffectively.
• Activelybench,recruit,hireanddeveloptoptiercandidatesthatwillrepresentMackageasbrandambassadors.
• Manageoperationaltasksontimerelatingtoreports,payroll,schedulingandinventorymanagement.
• Modelandensurestorepoliciescomplianceareachievedandcommunicated.
• Respondandadapttochangingdemandsofthebusinessandcreateactionplansrelatingtoopportunitiestosupportcustomerexperiencewhilefocusingonstrategic,operational,andleadershipexcellence.
• Conductweekly,monthlyandquarterlyperformanceevaluationswithintheteamandmanagethestoreturnovertosupportretention.

• Operations

• Providepropertraininganddevelopmentonproductknowledgeandsellingceremony.
• Ensurepropermaintenanceandorganizationofthestorestandardsfrontandbackofhouse.
• Handlecustomerinquiries,concernsandreturnseffectively.
• Overseethedailyoperationswhilemanaginginventorylevelsandlosspreventionbestpractices.

Whatyou’llneed:

• Minimumoffive(5)yearsexperienceinapreferredfashionluxuryretailenvironment,three(3)years(atleast)asastoremanager.
• Strongleadership,result-orientedandsolidbusinessacumen.
• Excellentwrittenandverbalcommunicationskills.Multilingualisaplus.
• Musthaveateamcentricattitudeandproactivemindset.
• Exemplaryselling,trainingandcustomerserviceskills.
• Abilitytomulti-task,organize,andprioritizeworkload.
• KnowledgeofMicrosoftOfficeSuiteandPOSoperatingsystems.2

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