Assistant Store Manager - CF Pacific Center

APP Group (MACKAGE and SOIA&KYO); Vancouver; On-site; CAD 60,000 - 90,000; Full time

Job summary

Mackage is seeking an Assistant Manager for its Vancouver store. You will lead a fashion-luxury sales team, uphold brand integrity, training, and people performance while meeting store targets.

Ideal candidates bring 5+ years in luxury retail with management experience, superb customer service, and strong leadership. Multilingual skills are a plus; join a brand focused on quality and boutique experience.

Qualifications

• Minimum of five years in fashion luxury retail with management experience.
• Exemplary selling and customer service skills are essential.
• Strong leadership and clear communication abilities.
• Dynamic, personable and business-minded professional.
• Multilingual skills are a plus.

Responsibilities

• Maximize store sales and KPIs to meet targets.
• Motivate teams to deliver exceptional customer service.
• Communicate effectively with management and HQ.
• Support performance evaluations, turnover and staffing plans.
• Monitor floor coverage to drive sales and maintain client focus.
• Oversee CRM utilization and grow clientele database.
• Recruit, hire and develop top candidates representing the brand.
• Manage reports, payroll, scheduling and inventory control.
• Ensure store policy compliance and proper front/back of house organization.
• Handle customer inquiries, concerns and returns professionally.

Skills

Leadership

Sales & service

Customer service

Communication skills

Multilingual

Business acumen

Adaptable mindset

Tools

Microsoft Office

POS systems

Job description

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Assistant Manager

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

What you’ll do:

• Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
• Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
• Communicate with management and HQ partners effectively.
• Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
• Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
• Model and ensure store policies compliance are achieved and communicated.
• Ensure proper maintenance and organization of the store standards front and back of house.
• Handle customer inquiries, concerns and returns effectively.

What you’ll need:

• Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
• Exemplary selling and customer service skills.
• Strong leadership and communication skills.
• Dynamic, personable with a strong business acumen.
• Results-oriented and adaptable mindset.
• Multilingual is a plus.
• Knowledge of Microsoft Office Suite and POS operating systems.

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