Seasonal Support - Halton Hills (Toronto Premium Outlets)

APP Group (Mackage and SOIA&KYO); Whaley's Corners; Presencial; CAD 21 000 - 26 000; Tempo parcial

Resumo da oferta

Mackage in Canada is seeking a Seasonal Support to assist the store team and uphold the brand experience.

You will engage customers, process sales, and support merchandising, inventory, and daily operations on the sales floor. The role emphasizes professionalism, teamwork, and flexibility to match the store pace.

Candidates should have 1–2 years of customer service experience, strong communication, and a positive energy to greet and assist customers daily.

Qualificações

• 1–2 years’ experience in a customer service environment.
• Customer satisfaction-oriented.
• Excellent interpersonal and communication skills.
• Professional appearance and positive energy.
• Flexibility and adaptability to the ongoing pace of the store.

Responsabilidades

• Offer an exceptional client experience and maintain the brand standards.
• Promote the brand image during every customer interaction.
• Always greet customers on the floor and assist with inquiries.
• Handle orders, capture customer information, ring and process sales.
• Provide assistance to all team members and the management team.
• Upkeep store standards and merchandising on the sales floor and back of house.
• Participate in daily store operations (receiving, labeling, merchandising, POS, inventory, shipping).
• Respond professionally to store calls.
• Adhere to company policies and procedures at all times.
• Assist with related tasks as assigned by the supervisor.

Conhecimentos

Customer service

Communication

Flexibility

Professional appearance

Team support

Ferramentas

POS systems

Descrição da oferta de emprego

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Seasonal Support

Reporting to the Store Manager, the Seasonal Support provides assistance to the team members and is responsible for all areas listed below. They participate in all the essential duties necessary to the effective day-to-day operation of the store.

What you’ll do :

• Offer an exceptional client experience at all times and maintain the brand standards.
• Promote the brand image, in each customer interaction.
• Always demonstrate a strong presence on the floor to greet all customers and to mitigate loss prevention matters.
• Guide customers by providing relevant information to ensure satisfaction.
• Pleasantly deal with customers and handle the customers’ orders by capturing customer information, ringing and processing sales transactions.
• Provide assistance to all team members and the management team.
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandizing, POS operations, inventory management, shipping and receiving packages etc.);
• Always ensure a level of professionalism when answering the store calls.
• Adhere to company policies and procedures at all time.
• Assist with any other related tasks assigned by the immediate supervisor.

What you’ll need:

• 1-2 years’ experience in a customer service environment
• Customer satisfaction-oriented
• Professional appearance and positive energy
• Excellent interpersonal and communication skills
• Flexibility and adaptability to the ongoing pace of the store

We want to get to know you