Sales Associate - West Edmonton Mall

APP Group (MACKAGE and SOIA&KYO); Edmonton; On-site; CAD 21,000 - 34,000; Full time

Job summary

Mackage, a global outerwear leader, is seeking a Sales Associate in Canada to deliver exceptional service and drive sales at the store. Reporting to the Store Manager, you will support daily operations and uphold brand directives.

You will engage customers with CRM, provide product knowledge, and stay informed on fashion trends and merchandising standards to ensure an outstanding in-store experience. Availability full-time or part-time is requested.

Qualifications

• 1–2 years’ experience in a store environment.
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service and sales skills.
• Strong communication and problem-solving abilities.
• Professional appearance and attitude.
• Knowledge of fashion trends an asset.
• Experience in visual merchandising an asset.
• MS Office and POS knowledge.
• Availability full-time or part-time.

Responsibilities

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Provide timely and informative product knowledge of the brand to customers.
• Participate in daily store operations: reception, labeling, merchandising, POS, inventory, shipping.
• Uphold store standards and organization of back of house.
• Maintain strong floor presence to support customer experience and loss prevention.
• Be a strong team player and respectful to team and customers.

Skills

Customer service

Sales

Communication

Multilingual

Problem solving

Professional appearance

Fashion trends

Visual merchandising

MS Office / POS

Tools

POS systems

MS Office

Job description

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Sales Associate

Reporting to the Store Manager, the Sales Associate provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day operation at the store, including the support of all operations, visual and brand directives.

What you’ll do:

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
• Act as a strong team player and always remain respectful to your team and customers.

What you’ll need:

• 1-2 years’ experience in a store environment.
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service, sales and communication skills set.
• Problem-solving skills related to basic customer service.
• Model a positive attitude, professional appearance, and behavior.
• Good understanding to fashion trends (an asset).
• Experience in visual merchandizing (an asset).
• Knowledge of Microsoft Office Suite and POS operating systems.
• Availability full-time or part-time.

We want to get to know you