Supervisor, IT Support

Government of Yukon; Whitehorse; On-site; CAD 85,000 - 99,000; Full time

Job summary

Government of Yukon in Whitehorse is seeking an experienced Supervisor, IT Support to lead the IT support team and manage day-to-day operations, including ticket triage in Halo, on-site scheduling, and equipment management.

This permanent, full-time role offers a competitive salary range and benefits, with travel as needed and a focus on delivering reliable IT services for the Health & Social Services Information Technology division.

Qualifications

• Significant experience in IT support roles.
• Experience supervising or leading IT teams.
• Experience in managing IT projects.

Responsibilities

• Oversee IT Support team and daily operations.
• Triaging tickets in Halo system and scheduling on-site work.
• Manage department mobile devices and hardware.
• Ensure staff have the tools required for success.

Skills

IT support

Team leadership

Project coordination

Job description

Government of Yukon -> Health & Social Services - Information Technology

Location

Whitehorse, YT Y1A 2C6 CA (Primary)

Job Type

Permanent

End Date

Full/Part Time

Full-time

Standard Hours Bi-weekly

75

Classification

ST14

$85,225.00 - $98,818.00

Union

YEU

Days Off

Saturday/Sunday

Travel

10%

Admissibility

Open to all Candidates, Preference - Canadian Indigenous Ancestry, Preference - Yukon First Nations ancestry

This competition is open to all candidates who meet the above noted Admissibility. A hiring preference will apply for qualified candidates of Canadian Indigenous ancestry, with a priority for qualified Yukon First Nation candidates. This initiative is in support of Yukon government’s goal for a representative public service. For more information on the hiring preference visit www.yukon.ca/hiring-preference .

This job is based in the thriving and diverse city of Whitehorse in the beautiful Yukon .

The Supervisor, IT Support oversees the IT support team and day-to-day operations. This includes triaging tickets in the Halo system, scheduling on-site work, managing all department cellular devices, re-organizing always changing priorities, hardware management, and ensuring staff have the tools required for success.

In addition to a competitive salary, we offer many additional financial and non-financial benefits.

Important application and job requirements

Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume; ensure you use a month/year to month/year format and include the duties you performed in each of your positions.

• Considerable experience in IT support roles
• Considerable experience in a supervisory or team lead role, within an IT setting
• Experience in managing and coordinating IT projects

Desired knowledge, skills and suitability

• Ability to lead, motivate, and develop a team of IT support professionals;
• Ability to create and maintain documentation related to IT support processes and procedures;
• Strong verbal and written communication skills to effectively interact with team members and end-users;
• Strong analytical skills to identify issues and determine effective solutions; and
• Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities.

This job requires you to perform, and/or be exposed to, the following:

• Ability to lift up to 50lbs
• Travel to communities, as required
• Required to sit a desk for extended periods of time
• Working in tight spaces and/or awkward positions setting up workstations