Functional Analyst

Government of Yukon; Canada; Hybrid; CAD 81,000 - 94,000; Full time

Job summary

The Government of Yukon’s Health and Social Services Information Management team is seeking a Functional Analyst for a 3-year term in Whitehorse. The role blends operations and project work to maintain and enhance software solutions and data management.

You will handle service requests, incidents, and changes while collaborating on project deliverables, training resources, and SOPs. A degree in computer science or related field is required; ITIL foundations are assets.

Qualifications

• Experience supporting software applications and information management systems.
• Experience related to software development including testing.
• Experience working with data and data management principles, including awareness of privacy and access to information regulations would be considered an asset.
• A current ITIL v4 or v5 Foundations certification would be considered an asset.

Responsibilities

• Managing service requests such as adding and removing users and scheduled tasks.
• Managing incidents such as interruptions in service and software defects.
• Managing problems such as re-occurring incidents and finding permanent solutions to workarounds.
• Managing changes such as to configuration and software functionality.
• Working with the project team to design and configure software solutions.
• Developing support resources such as user manuals, training videos, and standard operating procedures.
• Developing function and integration test plans and executing test cases.
• Delivering or participating in train the trainer sessions.
• Working with the project team to transition project deliverables into operations.

Skills

Data management

Software testing

Privacy regulations awareness

ITIL Foundations asset

Education

Diploma or Degree in computer science, information systems management, health informatics or similar

Job description

Government of Yukon -> Health & Social Services - Information Management

Job Summary and Requirements

Job Type

Term/Temporary

End Date

28 September 2029

Full/Part Time

Full-time

Standard Hours Bi-weekly

75

Classification

ST13

$81,258.00 - $94,165.00

Union

YEU

Days Off

Saturday/Sunday

Travel

10%

Admissibility

Open to all Candidates, Preference - Canadian Indigenous Ancestry, Preference - Yukon First Nations ancestry

This competition is open to all candidates who meet the above noted Admissibility. A hiring preference will apply for qualified candidates of Canadian Indigenous ancestry, with a priority for qualified Yukon First Nation candidates. This initiative is in support of Yukon government’s goal for a representative public service. For more information on the hiring preference visit www.yukon.ca/hiring-preference .

This posting

This posting will be used to fill a 3-year term position (until September 28th, 2029) working 75 hours bi-weekly. It will also be used to establish a 12-month eligibility list which may be used to fill similar positions.

This job is based in the thriving and diverse city of Whitehorse in the beautiful Yukon .

Yukon Governme nt’s Department of Health and Social Services provides a range of services and supports for citizens to experience health and wellness throughout their lives. The scope of this work includes community and mental wellness, social supports, and planning for long-term healthy outcomes for the population.

Who we are looking for

The Functional Analyst works as both an operations and project resource.

Operations activities include:

• Managing service requests such as adding and removing users and scheduled tasks;
• Managing incidents such as interruptions in service and software defects;
• Managing problems such as re-occurring incidents and finding permanent solutions to workarounds;
• Managing changes such as to configuration and software functionality.

Project activities include:

• Working with the project team to design and configure software solutions;
• Developing support resources such as user manuals, training videos, and standard operating procedures;
• Developing function and integration test plans and executing test cases;
• Delivering or participating in train the trainer sessions;
• Working with the project team to transition project deliverables into operations.
• For more information on this job, please contact Jeff Barnhardt, Manager, Project Management Services at [e-mail]
• For more information about the recruitment process, please contact Katie Terrion, HR Consultant at [e-mail]

We are the Yukon public service. Every day, we come together to serve the people who live here and make a difference in so many ways. Here, you will find the diverse opportunities you desire to develop your career while enjoying a warm sense of community and vibrant artistic, cultural, and recreational amenities, all set in a spectacular natural environment.

As part of our team, your achievements and enjoyment in both your work and personal life will be valued as you explore the many opportunities the Yukon, and the Government of Yukon, has to offer.

Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume; ensure you use a month/year to month/year format and include the duties you performed in each of your positions..

• Diploma or Degree in computer science, information systems management, health informatics or similar;
• Experience supporting software applications and information management systems;
• Experience related to software development including testing;
• Experience working with data and data management principles, including awareness of privacy and access to information regulations would be considered an asset;
• A current ITIL v4 or v5 Foundations certification would be considered an asset.

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above may be equally considered.

Desired knowledge, skills and suitability

If sel ected for an interview, candidates should have, and may be assessed o n, the following:

• Ability to demonstrate a strong client service focus.
• Knowledge of the public sector's role, responsibility, and mechanics.
• Demonstrate a can-do attitude, critical thinking, and problem-solving skills.
• Ability to influence decision-making and best practices through building and maintaining collaborative relationships.
• Excellent communication skills and self-awareness.

This job requires you to perform, and/or be exposed to, the following:

• Occasional availability for work on the weekends, early mornings and evenings to ensure the continuity of business operations .