IT Support Team Lead - Government Services

Government of Yukon; Canada; Hybrid; CAD 85,000 - 99,000; Full time

Job summary

The Government of Yukon Health & Social Services - Information Technology unit in Whitehorse seeks a Supervisor, IT Support to lead the IT support team and manage day-to-day operations, including triaging tickets, scheduling on-site work, and coordinating hardware needs.

Travel to communities is required, lifting up to 50 lbs, and strong verbal and written communication are essential. The role offers a permanent, full-time position with a competitive salary and comprehensive benefits.

Qualifications

• Considerable experience in IT support roles.
• Considerable experience in a supervisory or team lead role, within an IT setting.
• Experience in managing and coordinating IT projects.

Responsibilities

• Oversee the IT support team and day-to-day operations.
• Triaging tickets in the Halo system.
• Scheduling on-site work.
• Managing department cellular devices.
• Re-organizing priorities and hardware management.
• Ensuring staff have the tools required for success.

Skills

IT support experience

Supervisory / team lead

IT project coordination

Job description

The Government of Yukon Health & Social Services - Information Technology unit in Whitehorse seeks a Supervisor, IT Support to lead the IT support team and manage day-to-day operations, including triaging tickets, scheduling on-site work, and coordinating hardware needs.

Travel to communities is required, lifting up to 50 lbs, and strong verbal and written communication are essential. The role offers a permanent, full-time position with a competitive salary and comprehensive benefits.