Supervisor, Event Security

Maple Leaf Sports + Entertainment Partnership; Toronto; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

Join a leading organization in the sports and entertainment industry, where you will play a pivotal role in ensuring the safety and enjoyment of fans. In this dynamic position, you will lead a dedicated team, manage crowd control, and foster a positive atmosphere during events. With a commitment to inclusivity and employee wellbeing, this role offers the chance to thrive in a flexible hybrid environment. If you are passionate about sports and have strong leadership skills, this is the perfect opportunity to make a significant impact in a vibrant community.

Qualifications

• 3-5 years of experience in a supervisory role.
• Ability to lead a positive and encouraging work environment.
• Experience in sports and entertainment is a plus.

Responsibilities

• Lead and motivate the Event security staff effectively.
• Ensure safety through crowd management and adherence to policies.
• Communicate positively with staff and fans.

Skills

Supervisory Skills

Effective Communication

Crowd Management

Relationship Building

Event Security Knowledge

Problem Solving

Leadership

Education

Smart Serve Certification

Security License (Bill C-159)

Job description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

• Lead by example & provide ongoing coaching, training and ,motivation to the department’s Event security staff.
• Ensure the safety of fans and employees through effective crowd management.
• Communicate positively and professionally with all staff and fans.
• Utilize a “one team” approach and ensure departmental integrity and winning vision delivered.
• Ensure adherence by fans and employees of MLSE policies and procedures.
• Ensure timely and effective reporting and follow up on all incidents.
• Liaise with third-party contractors during events. (including Paid Duty Police officers)
• Maintain an understanding of Event Security Staff Collective Bargaining Agreements in place; foster positive employer/employee relations accordingly.
• Adhere to MLSE service standards, policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Perform other related duties as required.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• 3-5 years of experience in a supervisory role.
• Proven ability to listen, understand and communicate effectively.
• Ability to obtain Smart Serve Certification.
• Demonstrated ability to build and develop professional relationships.
• Sports & Entertainment environment experience is a definite asset.
• Outgoing, organized, diplomatic and self-motivated.
• Ability to lead a positive, innovative and encouraging work environment.
• Shown ability to perform well under pressure; manage multiple priorities at a time.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Work in compliance with AGCO regulations.
• A positive, winning approach, incorporating integrity, confidentiality and discretion.
• Possession of valid Security License (Bill C-159) an asset.
• Availability to work days, evenings, weekends or nights as deployed/instructed.

Additional Information

Apply by: May 20 2025

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.

As a part of our recruitment process AI may be utilized to: screen applications, assess qualifications, and enhance candidate selection. We remain committed to ensuring a fair and equitable hiring experience for all candidates.

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please [e-mail] note this email is only for accommodation requests. Resumes sent to this email address will not be considered.