Supervisor, Event Security

MLSE; Toronto; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

Join a leading sports and entertainment provider committed to inclusivity and exceptional fan engagement. In this role, you'll lead a dynamic team, ensuring safety and compliance during events while fostering positive relationships. Your supervisory experience and strong communication skills will be vital in creating extraordinary moments for fans. Enjoy a flexible hybrid work environment that supports employee wellbeing, and be part of a mission to empower and unite staff for a memorable experience.

Qualifications

• 3-5 years of supervisory experience in a relevant field.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Lead and motivate the event security staff for optimal performance.
• Ensure safety and compliance during events through effective management.

Skills

Supervisory experience

Effective communication

Relationship building

Ability to work under pressure

Smart Serve Certification

Knowledge of Occupational Health & Safety Act

Organizational skills

Flexibility in availability

Job description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that reflects our community, where all employees feel they belong and can reach their full potential. We are Canada's leading sports and entertainment provider, delivering top-quality experiences and exceptional fan engagement. MLSE owns and operates iconic venues such as Scotiabank Arena, BMO Field, Coca-Cola Coliseum, and others, hosting our teams and various events.

Our mission is to unite and empower our employees to create extraordinary moments for fans and each other. Join our team and be part of this exciting journey.

Job Description

1. Lead by example, providing ongoing coaching, training, and motivation to the event security staff.
2. Ensure the safety of fans and employees through effective crowd management.
3. Communicate positively and professionally with staff and fans.
4. Promote a 'one team' approach, ensuring departmental integrity and a shared vision.
5. Ensure compliance with MLSE policies and procedures by fans and staff.
6. Report and follow up on incidents promptly and effectively.
7. Liaise with third-party contractors, including police officers, during events.
8. Understand and foster positive relations in accordance with Collective Bargaining Agreements.
9. Adhere to MLSE service standards, policies, and procedures.
10. Work in compliance with the Occupational Health & Safety Act.
11. Perform other related duties as assigned.

Qualifications

We recognize that candidates may not meet all qualifications but encourage you to share relevant experience. Please include this information in the 'Message to the Hiring Manager' section of your application.

• 3-5 years of supervisory experience.
• Effective listening, understanding, and communication skills.
• Ability to obtain Smart Serve Certification.
• Ability to build and maintain professional relationships.
• Experience in sports & entertainment is a plus.
• Outgoing, organized, diplomatic, and self-motivated.
• Ability to foster a positive, innovative work environment.
• Ability to perform under pressure and manage multiple priorities.
• Compliance with the Occupational Health & Safety Act and AGCO regulations.
• Positive approach with integrity, confidentiality, and discretion.
• Possession of a valid Security License (Bill C-159) is an asset.
• Flexible availability, including days, evenings, weekends, or nights.

Additional Information

Application deadline: May 20, 2025

We thank all applicants; only those selected for interviews will be contacted.

Enjoy a flexible hybrid work environment supporting employee wellbeing.

MLSE is committed to diversity, equity, and inclusion. We are an equal opportunity employer and provide accommodations for applicants with disabilities. For accommodation requests, please email [e-mail].