Supervisor, Dining Room

Princess Cruises and Holland America Line; Dawson City; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Professional growth

Employee activities

Rewards & incentives

Community service

Job summary

Princess Cruises and Holland America Line is seeking a Dining Room Supervisor for the Holland America Dawson City Inn. This seasonal, full-time role oversees front-of-house operations, ensures guest satisfaction, and supports the F&B team in delivering high-quality service in a remote Yukon setting.

The position requires lifting up to 50 lbs, prior customer service or F&B experience, and eligibility to work in Canada.

Qualifications

• Experience in customer service or food & beverage service is required.
• Must be able to lift 50 lbs./23 kg.

Responsibilities

• Supervise the dining room staff and activities.
• Assist management in providing professional service and excellent food quality.
• Help F&B Manager with ordering, inventory, and scheduling.
• Assist in staff development objectives and aim to meet financial goals.
• Handle guest complaints according to guidelines.
• Conduct table visits for quality checks and Waithelp assistance.
• Coordinate opening/closing side work and daily cash closeouts.

Skills

Customer service

Teamwork

Time management

Independence

Safety compliance

Job description

Supervisor, Dining Room

Department: Food and Beverage

Employment Type: Seasonal - Full Time

Location: Holland America Dawson City Inn

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Supervisor position ensures that exceptional customer service is provided; including interacting with guests, answering guest inquiries, and effectively handling complaints while maintaining professionalism and a friendly positive attitude that supports HAP service excellence values. The Dining Room Supervisor oversees the daily front-of-house operations and actively participates in ongoing training. This position supervises and motivates team members in line with company standards. Live a summer of adventure and memories, both creating your own and for others.

RESPONSIBILITIES

• Supervises the dining room staff and activities.
• Assists management in providing restaurant guests with professional service, and excellent food quality.
• Help F&B Manager with duties such as ordering, inventory, and scheduling.
• Assists in the personnel development objectives of staff.
• Assists with the Company's meeting its financial goals.
• Handle guest complaints according to provided guidelines.
• Visit tables consistently for quality checks and Waithelp assistance.
• Assign opening and closing side work to staff.
• Responsible for daily cashier’s paperwork, deposits, tips, and correct closeouts of the POS system.
• Work closely with the BOH supervisor to provide a seamless guest experience.
• Hold pre-shift meetings with FOH staff.
• Maintain a safe and healthy work environment by following company standards and sanitation guidelines.
• Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance.

REQUIREMENTS

• Must be able to lift 50 lbs./23 kg.
• Experience in positions involving customer service or food and beverage service is required.
• BARS Training/Certification is an asset.
• Minimum age of 19 years is required to serve alcohol in the Yukon.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in Canada.

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to organize work, meet deadlines and maintain attention to detail and accuracy while working in a large team.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines, and safety standards, both at work and in housing (if applicable).
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.