Supervisor

Manitoba Government; Winnipeg; On-site; CAD 64,000 - 79,000; Full time

Job summary

Manitoba Government in Winnipeg seeks a Supervisor to manage the Manitoba Student Aid program operations. You will supervise staff, oversee daily activities across channels, and ensure high-quality client service while aligning with program policies and outcomes.

The role requires leadership, strong communication, and the ability to interpret complex policies. This full-time position offers a comprehensive benefits package and opportunities for impact across Manitoba Student Aid programs.

Qualifications

• Leadership experience supervising and onboarding a front-line team.
• Ability to interpret complex policies like the Student Aid Act.
• Strong interpersonal and collaboration skills with stakeholders.
• Excellent English verbal and written communication.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to manage multiple projects and priorities.

Responsibilities

• Supervise, train, onboard and schedule staff delivering frontline client services.
• Oversee daily program operations to ensure efficient service delivery and adequate staffing.
• Analyze operational data and identify opportunities for process improvements.
• Provide guidance to senior management to support decision-making and policy implementation.

Skills

Leadership

Policy interpretation

Interpersonal skills

Communication

Microsoft Office

Education

Post-secondary education

Business Administration

Project Management

Tools

Microsoft Office

PowerPoint

Job description

Manitoba Student Aid, Student Access and Success

Advertisement Number: 45643

Salary(s): AO2 $64,153.00 - $78,773.00 per year

Closing Date: October 7, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation.The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

Candidates who do not meet all essential criteria may be considered on an underfill basis at a commensurate rate of pay.

The Manitoba Student Aid Program provides needs-based financial assistance to help Manitobans pursue post-secondary education and training opportunities. The program supports students who may otherwise be unable to access higher education due to financial barriers and plays a key role in helping individuals achieve their educational and career goals.

Manitoba Advanced Education and Training is seeking a highly motivated individual to fill a Supervisor position in Winnipeg.

Duties

Reporting to the Manager of Operations, the Supervisor is responsible for employee supervision, training, onboarding, and scheduling. The position oversees daily program operations to ensure efficient service delivery, adequate staffing levels, and high-quality client service.

The Supervisor analyzes operational data, identifies opportunities for process improvements, and contributes to the development and implementation of program and policy initiatives. The incumbent provides guidance on policies, procedures, and complex client issues, resolves escalated concerns, and collaborates with internal and external stakeholders to improve program delivery.

The Supervisor provides advice, analysis, and recommendations to senior management to support decision‑making, planning strategies, and processes improvements related to the Manitoba Student Aid Program.

Why Work For Manitoba Government?

The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work‑life balance.

Financial Security

• Defined pension plan
• Life insurance coverage
• Long-Term Disability Plan
• Employer paid health care benefits including health, dental and vision
• Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more
• Annual health spending account for eligible employees

Supervisor

AO2 Administrative Officer 2

Regular/full-time

Advanced Education and Training

Manitoba Student Aid, Student Access and Success

Winnipeg MB

Qualifications

Essential:

• Post‑secondary education in Social Sciences, Business Administration, Project Management or a related field; a suitable combination of education and work experience may be considered.
• Leadership experience including supervising, onboarding, training and scheduling a team responsible for providing frontline client services throughmultiple channels.
• Experience interpreting and explaining complex policies and regulations such as the Student Aid Act.
• Excellent interpersonal skills with the ability to work collaboratively with colleagues and in partnership with a variety of stakeholders including clients ormembers of the public.
• Ability to work independently, prioritize, and manage numerous projects and files simultaneously.
• Strong political acumen and the ability to manage confidential and politically sensitive material and situations in an appropriate manner.
• Excellent English verbal communication skills.
• Excellent English written communication skills.
• Experience working with Microsoft Office including Word, Excel, and PowerPoint.

Desired:

• Knowledge of post‑secondary education and training in Manitoba, including Private Vocational Institutions, Public Post-Secondary Education or Manitoba Student Aid.
• Knowledge of the Manitoba Student Aid Program (MSAP) and Canada Student Financial Assistance Program (CSFAP).

Conditions of Employment

• Must be legally entitled to work in Canada

• Must provide and maintain a satisfactory Criminal Record Check

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.