Supervisor

Government of Manitoba; Winnipeg; On-site; CAD 64,000 - 79,000; Full time

Benefits offered by this job

Defined pension plan

Life insurance

Long-Term Disability

Health care benefits

Extended health care

Annual health spending account

Flexible work arrangements

Paid time off

Job summary

The Government of Manitoba is seeking a Supervisor for the Manitoba Student Aid program in Winnipeg. You will oversee staff, onboarding and scheduling, ensuring high-quality client service across multiple channels.

Reporting to the Manager of Operations, you will analyze operations data, guide policy initiatives and collaborate with internal and external partners to improve program delivery. This is a valued public service role with strong benefits.

Qualifications

• Leadership experience supervising and training a frontline team.
• Experience interpreting complex policies like the Student Aid Act.
• Excellent interpersonal and stakeholder collaboration skills.
• Ability to manage multiple projects independently.
• Strong political acumen and handling confidential material.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Supervise employee performance, training, onboarding and scheduling for frontline client services.
• Oversee daily program operations to ensure efficient service delivery and adequate staffing.
• Analyze operational data and identify opportunities for process improvements.
• Contribute to development and implementation of program initiatives and policies.
• Provide guidance on policies and complex client issues to senior management and stakeholders.

Skills

Leadership experience

Policy interpretation

Interpersonal skills

MS Office

MSAP/CSFAP knowledge

Public service knowledge

Education background

Communication

Education

Social Sciences

Business Administration

Project Management

Tools

Word

Excel

PowerPoint

Job description

Manitoba Student Aid, Student Access and Success

Advertisement Number: 45643

Salary(s): AO2 $64,153.00 - $78,773.00 per year

Closing Date: October 7, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

Candidates who do not meet all essential criteria may be considered on an underfill basis at a commensurate rate of pay.

Introduction

The Manitoba Student Aid Program provides needs-based financial assistance to help Manitobans pursue post-secondary education and training opportunities. The program supports students who may otherwise be unable to access higher education due to financial barriers and plays a key role in helping individuals achieve their educational and career goals.

Manitoba Advanced Education and Training is seeking a highly motivated individual to fill a Supervisor position in Winnipeg.

Duties:

Reporting to the Manager of Operations, the Supervisor is responsible for employee supervision, training, onboarding, and scheduling. The position oversees daily program operations to ensure efficient service delivery, adequate staffing levels, and high-quality client service.

The Supervisor analyzes operational data, identifies opportunities for process improvements, and contributes to the development and implementation of program and policy initiatives. The incumbent provides guidance on policies, procedures, and complex client issues, resolves escalated concerns, and collaborates with internal and external stakeholders to improve program delivery.

The Supervisor provides advice, analysis, and recommendations to senior management to support decision-making, planning strategies, and processes improvements related to the Manitoba Student Aid Program.

Why Work For Manitoba Government?

The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work-life balance.

• Defined pension plan
• Life insurance coverage
• Long-Term Disability Plan
• Employer paid health care benefits including health, dental and vision
• Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more
• Annual health spending account for eligible employees

Commitment to Health and Wellness

• Employee and Family Assistance Program
• Paid time-off including sick leave, wellness days and family related leave days
• Flexible work arrangements for eligible positions
• Generous vacation entitlements, increasing with years of service
• Parental, maternity, and adoptive leave options

Professional Growth & Development

We want our employees to thrive and grow, and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and leadership development programs to help achieve these goals.

Organizational Culture and Values

The Manitoba government is committed to a work environment and culture that values and recognizes every employee. When we look at Manitoba’s Public Service, we see a reflection of Manitoba’s diversity. We come from differing educational, cultural, and ethnic backgrounds and work in a wide array of jobs across the province, we are all public servants.

Impact on Manitoba’s Future

By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will impact both current and future generations.

Qualifications:

• Post-secondary education in Social Sciences, Business Administration, Project Management or a related field; a suitable combination of education and work experience may be considered.
• Leadership experience including supervising, onboarding, training and scheduling a team responsible for providing frontline client services through multiple channels.
• Experience interpreting and explaining complex policies and regulations such as the Student Aid Act.
• Excellent interpersonal skills with the ability to work collaboratively with colleagues and in partnership with a variety of stakeholders including clients or members of the public.
• Ability to work independently, prioritize, and manage numerous projects and files simultaneously.
• Strong political acumen and the ability to manage confidential and politically sensitive material and situations in an appropriate manner.
• Experience working with Microsoft Office including Word, Excel, and PowerPoint.
• Knowledge of post-secondary education and training in Manitoba, including Private Vocational Institutions, Public Post-Secondary Education or Manitoba Student Aid.
• Knowledge of the Manitoba Student Aid Program (MSAP) and Canada Student Financial Assistance Program (CSFAP).

Conditions of Employment:

• Must be legally entitled to work in Canada
• Must provide and maintain a satisfactory Criminal Record Check