Supervisor

Cascadialiquor; Victoria; On-site; CAD 25,000 - 35,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

The Truffles Group is seeking a Liquor Store Supervisor to lead a sales team in Victoria, BC. You will oversee daily operations, ensure compliance with alcohol regulations, and deliver exceptional guest experiences.

Requirements include 1 year of supervisory experience, 2 years of customer service, Serving It Right, and flexibility for evenings/weekends. Knowledge of wine/beers/spirits is preferred.

Qualifications

• Minimum 1 year of supervisory experience in liquor retail, hospitality or food service.
• 2 years of customer service experience with ability to exceed guest expectations and respond to guests and colleagues with kindness and respect.
• Demonstrated leadership and motivational skills to guide the Sales Associate team.
• Flexible schedule with evening and full weekend availability.
• Serving It Right certification is required.
• Knowledge of wine, beer and/or spirits.
• Assets: BC Wine Ambassador Level 1, WSET (1,2,3), Certified Beer Server, Whiskey and Gin Ambassador.
• Ability to lift 25kg repeatedly and work in a cold storage environment.
• Proficient in MS Office, retail POS systems, and office administration.

Responsibilities

• Provide excellent customer service and create memorable moments for guests.
• Support a positive, collaborative and hardworking team attitude.
• Handle complex guest queries and issues professionally.
• Learn about products to better connect with customers and make recommendations.
• Solve problems with patience and composure under pressure.
• Assist with inventory management and display stocking.
• Unload stock and stock shelves.
• Operate cash register and handle transactions accurately.
• Open/close procedures as required.
• Ensure responsible sale of alcohol and compliance with BC regulations.
• Be part of a high-achieving team delivering exceptional service.
• Perform other duties as assigned by the employer.

Skills

Supervisory experience

Customer service

Leadership

Flexible schedule

Serving It Right

Wine knowledge

Beer knowledge

Spirits knowledge

MS Office

POS systems

Office administration

Tools

MS Office

Retail POS systems

Job description

Cascadia Liquor QuadraSupervisorJob Purpose: As a Supervisor, you will have the opportunity to help lead our talented team. You’ll be responsible for overseeing the day-to-day operations of the store and help to support a culture of education, engagement, and trust for our guests and team members. Our Supervisors are committed to delivering a genuine and memorable guest experience and are not afraid to take on a new challenge. The Supervisor will be responsible for guiding the Sales Associates and ensuring compliance with all policies and regulations.Position Details: Availability to work Friday through Tuesday, including evenings and weekends, is required. Approximately 30–40 hours per week.Compensation: Starting at $21.65/hour + tipsKey Responsibilities:• Providing excellent customer service by creating meaningful and memorable moments for all guests.• Contributing and sharing your positive, collaborative and hardworking attitude.• Handle complex guest queries and issues with professionalism.• Learning about the products we sell to better connect with customers and make excellent recommendations.• Solving problems with a patient, level-head and cool under pressure approach.• Managing inventory with an eye for organization, display and stocking of products.• Unloading product from the stock room and loading shelves.• Operate the cash register, handle financial transactions accurately and responsibly.• Opening and Closing procedures of the store as required.• Ensuring the responsible sale of alcohol (tobacco and lottery where permitted).• Ensure full compliance with British Columbia’s legal regulations concerning the sale of alcohol. Including our ‘ID under 30’ policy, where IDs are checked for any guests who appear to be under 30 years old to confirm they meet the legal requirements for alcohol purchases.• Being part of a team of high achievers who take pride in delivering exceptional customer service and sharing great product knowledge.• Such other duties as are customarily performed by a liquor store Supervisor.• Such other and unrelated duties as may be assigned from time to time by the EmployerEducation, Skills and Qualifications:• A minimum of 1 year of supervisory experience in a liquor retail, hospitality or food service environment.• 2 years of experience in customer service with a demonstrated ability to exceed guest expectations and respond to guests and colleagues with kindness and respect.• Demonstrated leadership and motivational skills and the ability to guide the Sales Associate team.• Must be available to work a flexible schedule with evening and full weekend availability.• Serving It Right certification is required.• Knowledge of wine, beer and/or spirits.• The following certifications are considered assets:• BC Wine Ambassador Level 1• WSET (1,2, or 3)• Certified Beer Server and• Whiskey and Gin Ambassador• The ability to lift 25kg repeatedly and stay physically active throughout the shift as well as work in a cold storage environment.• Proficient skills in MS Office, retail POS systems, and office administration.The Truffles Group is an equal opportunity employer. Should you require accommodation during the recruitment process, please reach out to Nadia Valckx, Recruitment and HR Generalist, [e-mail]