Liquor Store Supervisor: Guest Experience Leader

Cascadialiquor; Victoria; On-site; CAD 25,000 - 35,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

The Truffles Group is seeking a Liquor Store Supervisor to lead a sales team in Victoria, BC. You will oversee daily operations, ensure compliance with alcohol regulations, and deliver exceptional guest experiences.

Requirements include 1 year of supervisory experience, 2 years of customer service, Serving It Right, and flexibility for evenings/weekends. Knowledge of wine/beers/spirits is preferred.

Qualifications

• Minimum 1 year of supervisory experience in liquor retail, hospitality or food service.
• 2 years of customer service experience with ability to exceed guest expectations and respond to guests and colleagues with kindness and respect.
• Demonstrated leadership and motivational skills to guide the Sales Associate team.
• Flexible schedule with evening and full weekend availability.
• Serving It Right certification is required.
• Knowledge of wine, beer and/or spirits.
• Assets: BC Wine Ambassador Level 1, WSET (1,2,3), Certified Beer Server, Whiskey and Gin Ambassador.
• Ability to lift 25kg repeatedly and work in a cold storage environment.
• Proficient in MS Office, retail POS systems, and office administration.

Responsibilities

• Provide excellent customer service and create memorable moments for guests.
• Support a positive, collaborative and hardworking team attitude.
• Handle complex guest queries and issues professionally.
• Learn about products to better connect with customers and make recommendations.
• Solve problems with patience and composure under pressure.
• Assist with inventory management and display stocking.
• Unload stock and stock shelves.
• Operate cash register and handle transactions accurately.
• Open/close procedures as required.
• Ensure responsible sale of alcohol and compliance with BC regulations.
• Be part of a high-achieving team delivering exceptional service.
• Perform other duties as assigned by the employer.

Skills

Supervisory experience

Customer service

Leadership

Flexible schedule

Serving It Right

Wine knowledge

Beer knowledge

Spirits knowledge

MS Office

POS systems

Office administration

Tools

MS Office

Retail POS systems

Job description

The Truffles Group is seeking a Liquor Store Supervisor to lead a sales team in Victoria, BC. You will oversee daily operations, ensure compliance with alcohol regulations, and deliver exceptional guest experiences.

Requirements include 1 year of supervisory experience, 2 years of customer service, Serving It Right, and flexibility for evenings/weekends. Knowledge of wine/beers/spirits is preferred.