General Manager

Cascadialiquor; Victoria; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

100% employer paid extended health & 0

Dental coverage

RRSP matching

Health and wellness program

Professional development tuition

Donation matching

Job summary

Cascadia Liquor in Victoria, BC is seeking a General Manager to lead daily operations, sales, and team development. You will partner with the Area Manager to drive performance, ensure guest satisfaction, and maintain profitability.

Ideal candidates have 3+ years in hospitality or retail management, strong leadership, and excellent communication. This role offers a competitive salary with bonus potential and robust benefits.

Qualifications

• 3+ years in hospitality or retail management with sales accountability.
• Proven ability to lead teams, set goals and drive results.
• Strong communication and interpersonal skills.

Responsibilities

• Lead Cascadia Liquor in partnership with the Area Manager to drive sales.
• Inspire the team, schedule effectively and manage performance.
• Oversee operations, budgeting, and adherence to policies.

Skills

Leadership

Communication

Sales leadership

Customer service

Tools

MS Office

POS systems

Job description

Cascadia Liquor QuadraGeneral ManagerJob Purpose:As the General Manager (GM), you will report to the Area Manager (AM) and have the exciting opportunity to play a major part in the success of the company bringing your experience, leadership and strong business acumen. You will grow the team, support a strong positive culture, manage inventory and assortment, oversee the day-to-day management duties (including driving sales, ensuring an exceptional guest experience, controlling expenses, attending to employee and labour relations matters, improvingproductivity and delivering profitability. As an ambassador for Cascadia Liquor, you enhance the brand by supporting community involvement and through compliance with government regulations and policy management. You will also be directly responsible for the selection, supervision, and development of our team; coach and mentor Team Members; and support the education and development of all management and team members. Our ideal candidate is a people-oriented, growth minded leader who will communicate goals, processes, and policies and be involved in implementing marketing and promotional activities to continually increase sales, maximize margins, and increase market share for the company to achieve financial objectives.Position Details: Permanent, Full-time. (40 hours per week). Flexible availability required.Compensation: Salary range of $60,000-$70,000 per annum + bonus potentialBenefits: We offer 100% employer paid extended health & dental, RRSP matching, health and wellness, professional development tuition, donation matching and more! Learn more about the amazing employee perks we offer at trufflesgroup.com/careersKey Responsibilities:• Leads the Cascadia Liquor location in partnership with the Area Manager and other leaders in recruitment, staffing, product decisions, promotional activities, and business operations.• Inspires and motivates the team to meet performance goals and deliver impeccable & consistent guest service experiences.• Provides strong people leadership in scheduling practices, communication, coaching,performance management, collective agreement administration as well as training and development, to create great culture.• Accomplishes revenue targets by executing action plans, communicating goals and priorities, inspiring the team, following process and best practices.• Reviews monthly, quarterly, and yearly financial reports with accompanying analysis of results, in partnership with the AM, identifying opportunities, variances, and initiating corrective actions to deliver profitable results.• Ensures all cash handling policies, health and safety requirements, building and equipment maintenance standards are in compliance with company and government standards in all aspects of operational and team day to day execution.• Provides input and recommendations for new products, programs, and services by identifying new opportunities, suggesting pricing, packaging, and/or process changes; surveying consumer needs and trends; and tracking competitors in the marketplace.• Updates job knowledge by remaining aware of new operational and leadership processes and government regulations; participating in educational opportunities; reading professional publications.• Maintains strong community and business relationships.• Provides input regarding specific location and operational data related to short term and long rangestrategic planning and budget development to achieve overall sales and profitability goals.• Such other duties as are customarily performed by one holding the position of a GM in businesses that are similar to Cascadia Liquor.• Such other and unrelated duties as may be assigned from time to time by the Employer.Education, Skills and Qualifications:This position requires a solid combination of business management with industry related sales andhospitality knowledge, strong communication, and leadership skills, as well as:• 3+ years in a hospitality management or retail management role.o Experience must include direct accountability for achieving and driving sales.• Experience in successfully leading teams, ability to lead by example and building strong teamculture.• Experience in union/management relations is an asset• Excellent communication skills and the ability to manage and motivate people.• Strong knowledge of and passion for the beverage industry.• Certification in wine, beer and/or spirits (WSET Level 2 or equivalent) is considered a strong asset.• The following certifications are considered an asset:o BC Wine Ambassador Level 1 and 2o WSET (1,2, or 3)o Ciceroneo Whiskey and Gin Ambassador• The ability to lift 25 kg repeatedly and stay physically active throughout the shift as well as work ina cold storage environment.• Strong skills in MS Office, retail POS systems, and office administration.• Serving It Right certification (and must be at least 19 years of age).The Truffles Group is an equal opportunity employer. Should you require accommodation during therecruitment process, please reach out to Nadia Valckx, Recruitment and HR Generalist,[e-mail]: $60,000.00-$70,000.00 per year