Supervisor

SNDL – Value Buds Canmore; Canmore; On-site; CAD 42,000 - 65,000; Full time

Job summary

Value Buds in Canada seeks a capable Supervisor to lead daily store operations, deliver exceptional customer service, and ensure regulatory compliance in a fast-growing cannabis retail environment.

You will supervise staff, manage merchandising, assist with ordering and inventory, and drive sales while maintaining safety and quality standards. This in-person role requires reliability, strong communication, and a passion for creating memorable experiences for every customer.

Qualifications

• Minimum: 1 year of supervisory experience.
• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• Must pass a Criminal Record Check.
• High School Diploma or equivalent required.
• Must be 18 years or older (19 in AB/BC/SK/MB/ON).

Responsibilities

• Deliver exemplary customer service in a welcoming store.
• Greet customers and guide them to products.
• Educate, advise, and suggest cannabis products based on customer needs, prioritizing safety and responsible consumption.
• Resolve customer complaints in management's absence and inform management of incidents.
• Execute product rollouts and launches with management.
• Utilize local market trends to improve customer offerings.
• Evaluate promotional programs and provide feedback to management.
• Foster a store culture passionate about cannabis and customer satisfaction.

Skills

Supervisory experience

Customer service

Retail / hospitality

Cannabis industry knowledge

Education

High School Diploma or equivalent

AB SellSafe Certification

BC Selling It Right Certification

SK CRTP Certification

MB CRWTP Certification

ON CannSell Certification

Criminal Record Check

First Aid Certification

Job description

About Us:

Value Buds is a national cannabis retailer operating under the sndl banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

Role and Responsibilities

Customer Offering:

• Deliver exemplary customer service by creating a welcoming and positive atmosphere.
• Greet customers as they enter the store and guide them to products when required.
• Educate, advise, and suggest cannabis products based on customer needs, ensuring all recommendations prioritize safe and responsible consumption.
• Resolve customer complaints in the absence of management and ensure management is informed of all incidents.
• Accountable for executing product rollouts and launches in partnership with management.
• Utilize local market trends to make recommendations for improving customer offerings.
• Evaluate promotional programs for effectiveness and provide actionable feedback to management.
• Foster a store culture that is passionate about cannabis and committed to customer satisfaction.

Day-to-Day Operations:

• Meet or exceed department financial targets in collaboration with management.
• Ensure compliance with merchandising, display, and pricing guidelines.
• Assist with all operational duties, including ordering, receiving, and inventory management, in partnership with management.
• Supervise store cleanliness and maintenance, escalating issues as needed.
• Manage store communication (mail, email, voicemail) in the absence of management.
• Set daily operational tasks and objectives for the team when management is unavailable.
• Review and execute promotional flyers, events, and special promotions appropriately.
• Stock shelves and coolers, ensuring products are neatly organized and inventory levels are maintained.
• Participate in routine store maintenance and cleaning tasks.
• Stay up to date on industry legislation, trends, and new products.

Regulatory Adherence:

• Ensure compliance with all provincial cannabis regulations and guidelines, including certifications and responsible service programs:
  • AB: SellSafe Certification.
• Ensure that Occupational Health and Safety (OH&S) standards are always implemented and adhered to.
• Maintain SellSafe, QCW, and First Aid certifications, as required by the province.
• Support and promote Nova Cannabis's and the regulatory bodies' (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility initiatives.

Experience and Qualifications:

• Minimum: 1 year of supervisory experience (preferred).
• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
  • BC: Selling It Right Certification.
  • AB: SellSafe Certification.
  • SK: CRTP Certification.
  • MB: CRWTP Certification.
  • ON: CannSell Certification.
• First Aid Certification is considered an asset.
• Ability to pass a Criminal Record Check.
• Working knowledge of regulations as they pertain to the sale of cannabis.

Personal Characteristics and Requirements:

• Excellent customer service skills: You have a positive attitude, are charismatic, and are confident engaging with customers.
• Ability to think on your feet and creatively solve problems.
• Open-minded and proactive in identifying ways to improve operations and the customer experience.
• Passionate about creating a positive, memorable, and tailored experience for every customer.
• Strong communication skills (written and verbal) with a professional demeanor.
• Team player dedicated to supporting the store's success and goals.
• Upholds ethics, confidentiality, and demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement: Must be 18 years or older AB (19 in BC. Sask., MAN., ONT.).
• Reliable transportation to and from work.

Job Type:

Full-time.

Work Location:

In person.

Why Join Us?

At Value Buds, we're passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Supervisor, you'll play a key role in leading your team, driving sales, and ensuring compliance in an exciting and fast-growing industry.