Keyholder

Value Buds Banff; Banff; On-site; CAD 21,000 - 28,000; Part time

Job summary

Value Buds is seeking a part-time Keyholder to greet customers, educate them on cannabis products, and help maintain a welcoming store environment. You will support the Store Manager, assist with merchandising, inventory, and customer service while ensuring compliance with provincial regulations.

The ideal candidate has at least two years in customer service or retail, with strong communication skills and reliability.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory provincial certifications listed in the ad.

Responsibilities

• Greet customers upon entrance and engage in conversations to understand needs.
• Educate customers on cannabis products, strains, consumption methods, and safe usage.
• Promote culture and brand through merchandising and promotional activities.
• Collaborate with Store Manager to achieve sales targets and provide excellent service.
• Maintain knowledge of products and regulatory changes.
• Complete customer transactions using POS and assist with inventory counts and re-stocking.

Skills

Customer service

Retail experience

Communication skills

Teamwork

Education

High School diploma

Job description

Value Buds is a national cannabis retailer operating under the sndl banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

About The Role

Role and Responsibilities

Customer Offering:

• Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.

Day-to-Day Operations:

• Promote our culture and brand by participating in merchandising and promotional activities.
• Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
• Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.
• Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.
• Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
• Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Regulatory Adherence:

• Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications:
• BC: Selling It Right Certification.
• AB: SellSafe Certification.
• SK: Cannabis Retail Training Program (CRTP).
• MB: Cannabis Retail Worker Training Program (CRWTP).
• ON: CannSell Certification.

Support and promote Value Buds' and respective provincial regulatory bodies' (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility programs.

Follow all Occupational Health and Safety (OH&S) policies and procedures.

Uphold Value Buds' policies, standard operating procedures (SOPs), and best practices.

Experience and Qualifications:

• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
• BC: Selling It Right Certification.
• AB: SellSafe.
• SK: CRTP Certification.
• MB: CRWTP Certification.
• ON: CannSell Certification.
• Ability to pass a Criminal Record Check.
• Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics and Requirements:

• Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.
• Quick thinker with creative problem-solving skills.
• Open-minded and proactive in identifying ways to improve processes and customer experiences.
• Passionate about creating a safe, positive, and tailored experience for every customer.
• Excellent communication skills (both written and verbal) and professional demeanour.
• Team player dedicated to supporting the store’s success and goals.
• Upholds ethics, confidentiality, and demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement: Must be 18 years or older (19 in BC).
• Reliable transportation to and from work.

Job Type:

Part-time.

Work Location:

In person.

Why Join Us?

At Value Buds, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.