Supervisor

Ontario Trillium Foundation; Amherst; On-site; CAD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Incentive programs

Community involvement

Job summary

Tim Hortons is seeking a Supervisor to energize a fast-paced team and deliver exceptional guest service. You will support the General Manager in daily operations and lead Team Members to maintain high standards of cleanliness and service.

With 1 year of quick-service supervisory experience, you will coach staff, train new hires, and ensure adherence to safety policies while optimizing labor and product costs in a busy restaurant environment.

Qualifications

• Education - Secondary (high) school graduation.
• Experience - Minimum 1-year experience in the quick-service restaurant industry.
• Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
• Clearview experience an asset
• Strong leadership and interpersonal skills

Responsibilities

• Manage labour costs through effective floor management.
• Control food & paper costs using order guides.
• Ensure product launches and promotions are executed with perfection.
• Resolve guest issues and work with your team to minimize problems.
• Participate in the recruitment process.
• Train new Team Members.
• Coach and remind Team Members to follow Health & Safety policies.
• Lead by example by following Tim Hortons policies and procedures.
• Plan, organize, direct, control and evaluate daily operations.
• Foster a positive work environment through leadership and example.

Skills

Leadership

Interpersonal skills

Training

Coaching

Guest service

Education

High school diploma

Tools

POS System

Microsoft Word

Excel

Outlook

Clearview

Job description

Description

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities:

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Why Work for Us? We Offer:

• Incentive and recognition programs
• Community involvement

Physical Demands:

• Walking and standing for long periods of time
• Able to lift and carry up to 20 kg / 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability:

• Must be flexible asyour work schedule may vary week to week based on business needs while fostering a fair work/life balance.Monthly schedules may require some afternoon and weekend shifts.

Thank you for your time and interest in Pioneer Food Services operating as Tim Hortons.Tim Hortons welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Education - Secondary (high) school graduation

Experience - Minimum 1-year experience in the quick-service restaurant industry

Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook

Clearview experience an asset

Strong leadership and interpersonal skills

Company Information

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available on request.