Supervisor

Tim Hortons; Alberta; Presencial; CAD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee meal discount

Premium Rate of Pay

Fast paced work environment

Medical Plan

Prescription Plan

Descripción de la vacante

Tim Hortons in Canada is seeking a Shift Supervisor to oversee Team Member activities on shift, ensuring standards around people, product, cleanliness, and Exceptional Guest Experience are met.

The role focuses on supervising, guiding, and supporting Team Members to maintain excellent service during busy periods and to uphold Tim Hortons standards across the shift.

Formación

• Customer service background preferred.
• Previous experience in Quick Service an asset.
• Friendly and outgoing.
• Flexible schedule.
• Experience in managing a Team is preferred.

Responsabilidades

• Supervises Team Members to ensure primary and secondary duties are completed.
• Leads by example and demonstrates respect for Team Members and Guests.
• Reacts immediately to issues requiring attention during the shift.
• Provides ongoing, specific direction to team members.
• Encourages a fun work environment while motivating Team Members to meet goals.
• Assists in ensuring optimal team member coverage during shifts and during busy periods.
• Responds to guests in a friendly manner with appropriate urgency.
• Complies with and enforces all Tim Hortons operating standards.

Conocimientos

People management

Customer service

Communication

Flexibility

Descripción del empleo

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of Team Member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

• Leads by example and demonstrates the importance of treating every Team Member and Guest with respect


• Reacts immediately to issues requiring attention during the shift


• Provides ongoing, specific direction to team members


• Encourages an exciting and fun work environment while motivating Team Members to meet goals


• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership


• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency


• Complies with and enforces all Tim Hortons operating standards


• Supervises Team Members to ensure primary and secondary duties are completed

Why work for us?

• Employee meal discount


• Premium Rate of Pay


• Fast paced work environment


• Medical Plan


• Prescription Plan

• Customer service background preferred


• Previous experience in Quick Service an asset


• Friendly and outgoing


• Flexible schedule


• Experience in managing a Team is preferred