SUPERVISEUR 26/27

The Home Depot Canada; Brantford; On-site; CAD 32,000 - 35,000; Full time

Benefits offered by this job

Health and dental benefits for full‑tI

Profit sharing and stock purchase plan

Paid training & career development

Tuition reimbursement

The Home Depot values

Job summary

Le Home Depot Canada à Brantford recherche un(e) superviseur/supervisor(e) pour diriger et inspirer les associés, assurer un service client exemplaire et atteindre les objectifs de vente grâce à un merchandising solide et une connaissance produit approfondie.

Vous gérerez les niveaux de staffing, évaluerez les performances et communiquerez lors des réunions et des rallyes de l’équipe, tout en respectant les standards de sécurité et de protection des actifs.

Qualifications

• 1-2 ans d'expérience comme superviseur / chef d'équipes.
• Excellentes capacités de prise de décision et de résolution de problèmes.
• Capacités organisationnelles et relationnelles solides.
• Excellentes compétences en service client.

Responsibilities

• Inspirer et diriger les associés pour offrir un service client exceptionnel et stimuler les ventes.
• Veiller à l'adéquation des effectifs avec les besoins du magasin.
• Évaluer la performance des employés et donner un feedback continu.
• Analyser les ventes et les rapports pour optimiser les stocks, l'inventaire et le merchandising.
• Maintenir les stocks à 100% et l'organisation des rayons.
• Résoudre et escalader les problèmes clients si nécessaire.
• Communiquer les activités commerciales et les promotions lors des réunions.

Skills

Leadership

Service client

Organisation

Prise de décision

Résolution de problèmes

Job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Purpose

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What You Will Be Doing

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What We Are Looking For

• Ability to work a flexible schedule; including days, evenings and weekends
• Excellent organizational, interpersonal and customer service skills
• Excellent decision making ability and problem solving skills
• 1-2 years experience as a supervisor / leading teams

The pay range for this position is between $23.45 - $25.70