Studio IT Helpdesk Technician - 12-Month On-Site

Relic; Vancouver; On-site; CAD 60,000 - 72,000; Full time

Benefits offered by this job

Two weeks vacation

Five sick days

Employee Assistance Program

Studio closure between Dec 25 and Jan

Job summary

Relic in Vancouver is seeking a Helpdesk Support Specialist (fixed term – 12 months). This 100% on-site role focuses on day-to-day technology support across the studio, troubleshooting hardware and software, imaging and deploying PCs, and providing hands-on desktop assistance.

You’ll manage and prioritize incoming requests, support onboarding and offboarding, track hardware inventory, and assist with hardware refreshes, software rollouts, desk moves, and events.

Qualifications

• Previous experience in Helpdesk, IT support, desktop support or a similar role.
• Strong customer service and communication skills.
• Experience troubleshooting Windows workstations, hardware, peripherals and common business applications.
• Experience with tools such as ticketing systems, workstation deployment, monitoring, patching or device management platforms.
• Strong organization and prioritization skills in a busy environment.
• Resourceful, detail‑oriented and able to work independently while knowing when to ask for help.

Responsibilities

• Provide responsive, friendly and consistent technical support to people across the studio.
• Manage and prioritize incoming support requests, troubleshooting hardware, software, access and connectivity issues.
• Deploy, maintain and troubleshoot workstations, laptops, peripherals and other studio technology.
• Support employee onboarding and offboarding, including accounts and access, workstation and desk setup, and equipment.
• Track and manage hardware inventory and software licensing, including purchasing and renewals.
• Support Helpdesk projects and studio activities such as hardware refreshes, software rollouts, desk moves, playtests and events.

Skills

Helpdesk experience

Customer service

Windows troubleshooting

Multi-tasking

Independent worker

Problem solving

Tools

Perforce

Confluence

Zendesk

Ticketing systems

Job description

Relic in Vancouver is seeking a Helpdesk Support Specialist (fixed term – 12 months). This 100% on-site role focuses on day-to-day technology support across the studio, troubleshooting hardware and software, imaging and deploying PCs, and providing hands-on desktop assistance.

You’ll manage and prioritize incoming requests, support onboarding and offboarding, track hardware inventory, and assist with hardware refreshes, software rollouts, desk moves, and events.