Onsite Technician

Skillhub Solutions Inc.; Burnaby; On-site; CAD 42,000 - 65,000; Full time

Job summary

Skillhub Solutions Inc. in Burnaby, BC is seeking a full-time IT support specialist to provide hardware, software and technical assistance to customers onsite.

You will handle day-to-day local and remote desktop support, respond to inquiries, troubleshoot issues, and document steps in a ticketing system.

The role requires 18 months of IT experience and strong time-management skills to build lasting customer relationships.

Qualifications

• 18 months of IT experience or equivalent.
• Experience installing and troubleshooting operating systems, applications and hardware, depending on project products.
• Relationship-building and time-management skills.

Responsibilities

• Provide day-to-day local and remote desktop support.
• Handle inbound calls and answer questions.
• Troubleshoot hardware, software and application issues.
• Document troubleshooting steps and resolutions in a ticketing system.

Skills

IT support

Remote support

Tools

Ticketing system

Remote desktop tools

Job description

Burnaby, BC Full-time Salary not specified

Provide hardware, software and technical support to customers onsite in Burnaby.

Responsibilities

• Provide day-to-day local and remote desktop support.
• Handle inbound calls and answer questions.
• Troubleshoot hardware, software and application issues.
• Document troubleshooting steps and resolutions in a ticketing system.

Requirements

• 18 months of IT experience or equivalent.
• Experience installing and troubleshooting operating systems, applications and hardware, depending on project products.
• Relationship-building and time-management skills.