Imaging Helpdesk Support Analyst

International Financial Group; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

International Financial Group in Vancouver is seeking an Imaging Helpdesk Support Analyst to provide fast, friendly IT assistance to studio users. The role combines on-site hardware deployment and helpdesk tasks, with a focus on PC imaging, software installation, and user support.

You will work with the IT team, handle tickets, and ensure smooth operation of Windows OS, Office, Outlook and Teams. The position is full-time, onsite in Downtown Vancouver, with ongoing contract based on performance.

Qualifications

• 3+ years of hands-on PC building and/or helpdesk experience.
• Expert-level knowledge of Microsoft OS and Office.
• A+ certification or demonstrated expert PC support skills.

Responsibilities

• IT Helpdesk / Deployment Technician
• Mid-level role for an experienced helpdesk/deployment technician
• Front-line IT Helpdesk support and PC imaging/preparation
• On-site work with the IT team at the studio location
• PC deployment and imaging following standard methods
• Install drivers and applications for different scenarios
• Prepare PCs for new users per directions and documentation
• Provide in-person studio user support and remote Teams support
• Assist users with connectivity and productivity issues
• OS, Office, Outlook and Teams helpdesk support
• Resolve basic hardware issues with GPUs, PSUs, and drives

Skills

Windows OS expert

Office 365 expert

A+ certification

Job description

About the job Imaging Helpdesk Support Analyst

IFG is looking for competent Helpdesk Support to provide fast and useful technical assistance to our client's operations. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business

Our client is a video game developer who also has a gaming studio located in the heart of Vancouver, British Columbia, Canada. The team consists of 200+ members from across the globe.

TITLE: IT Helpdesk Support

LOCATION: Onsite, Downtown Vancouver

DAILY Schedule: Full-time 40-hour/week position: M-F

CONTRACT Type: Ongoing contract based on performance

RESPONIBILITIES

• IT Helpdesk / Deployment Technician
• This is a mid-level role for an experienced helpdesk/deployment technician
• This role includes both front-line IT Helpdesk support as well as preparing PCs
• Work is assigned via ticket queues and verbally by the team manager
• Will work on-site at the studio alongside the rest of the IT team.
• PC Deployment
• Image and deploy PCs following standard methods and procedures
• Install drivers and applications as needed to complete installations for different scenarios
• Prepare PCs for new users following directions and documentation
• Helpdesk Support
• Provide studio users with in-person support as well as remote support over Teams
• Help users with various connectivity and productivity issues
• Normal OS, Office, Outlook and Teams helpdesk support
• Resolve basic hardware issues with PCs GPUs, PSUs, and drives

REQUIREMENTS

• MUST have 3+ recent years of real experience with hands-on PC building and/or Helpdesk during the entire 3-year period
• MUST know Microsoft OS and Office stack at an EXPERT level
• MUST have recent A+ certification OR demonstrate expert PC support skills
• Candidates will be subject to technical screening by IT staff to verify these requirements

This description aims to convey the general nature and level of work that employees in this position perform. The actual duties, responsibilities, and qualifications may vary based on the assignment.

IFG is an equal-opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all.