On-Site IT Helpdesk Technician — Hardware & Support

Brikers; Maple Ridge; On-site; CAD 42,000 - 65,000; Full time

Job summary

Brikers is seeking a proactive IT Helpdesk Technician to join our on-site team in Maple Ridge. Reporting to the IT manager, you will provide first-line support, perform workstation setups, and assist with IT projects as time allows.

This entry-level role focuses on troubleshooting, password resets, asset management, and ensuring smooth daily IT operations for staff while maintaining a professional, customer-focused approach.

Qualifications

• Must have basic experience with Office 365.
• Must have basic experience with SharePoint.
• 2-3 years of experience in IT helpdesk or a related technical role (or equivalent education).
• Strong knowledge of Windows operating systems, Helpdesk Microsoft 365 administration, and basic networking concepts (LAN/WAN, DHCP, DNS).
• Working knowledge of ticketing systems and remote monitoring tools such as N-central.

Responsibilities

• Provide on-site technical support for office users, ensuring timely resolution of IT issues.
• Install, configure, and maintain hardware including desktops, laptops, printers, peripherals and mobile devices.
• Handle cabling, workstation setup, printer configuration, and other general office IT infrastructure tasks.
• Troubleshoot and resolve hardware, software, and connectivity issues both in-person and remotely.
• Manage support tickets, ensuring accurate documentation and timely updates in the ticketing system.
• Monitor and support systems using tools such as N-central for remote management and issue tracking.
• Assist employees face-to-face, delivering excellent customer service and maintaining a professional demeanor.
• Support IT asset management, including tracking equipment, performing inventory updates, and assisting with user onboarding and offboarding.
• Maintain documentation of incidents, resolutions, procedures, and common solutions.
• Ensure all IT activities comply with company policies and security standards.
• Lift and move computer equipment or related hardware as required.

Skills

Excellent troubleshooting

Strong communication

Highly organized

Independent work

Customer-focused

Tools

Office 365

SharePoint

N-central

Ticketing systems

Windows OS

Job description

Brikers is seeking a proactive IT Helpdesk Technician to join our on-site team in Maple Ridge. Reporting to the IT manager, you will provide first-line support, perform workstation setups, and assist with IT projects as time allows.

This entry-level role focuses on troubleshooting, password resets, asset management, and ensuring smooth daily IT operations for staff while maintaining a professional, customer-focused approach.