Student Registrations & Records Specialist

CPA-Ontari; Toronto; Hybrid; CAD 53,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model (3 days on-site, 2 W

Home office one-time bonus

Well-being benefits

Professional development opportunities

Job summary

CPA Ontario is seeking a detail-oriented Registrations Coordinator to assess and review student registration, re-registration, and admission to membership applications within the Student Assessment and Registrations team. You will provide tier 2 advisory support, ensuring accuracy of student records and guiding applicants through each stage toward CPA designation.

The role reports to the Student Registration Manager and involves high-volume processing, hybrid work with on-site and work-from-home

Qualifications

• A post-secondary degree or diploma in Business or a related discipline.
• Experience serving students or customers in a regulatory, membership, educational services or customer-oriented environment.
• A student and customer focused attitude, with interpersonal skills, tact and discretion to guide people through processes that matter to them.
• The ability to manage high volumes and competing priorities without compromising accuracy, working both independently and as part of a team.
• The judgement to recognize when an issue should be flagged or escalated to management.
• Intermediate Excel skills, with XRM and Power BI proficiency, prior experience in a regulatory environment, and knowledge of CPA Ontario regulations and policies all considered assets.

Responsibilities

• Review and process applications for student registration, re-registration and admission to membership, ensuring eligibility requirements are met and all mandatory requirements are fulfilled.
• Provide tier 2 support and guidance for registration, re-registration, timeline extension, admission to membership and documentation submission inquiries, assisting students through each process while delivering a premium student experience.
• Ensure data and records accuracy and integrity by completing ongoing data updates and regular maintenance of student records.
• Support the transition of registered students from the Legacy CPA Program to the CPA Professional Program.

Skills

Student focus

Customer focus

High-volume management

Judgement/escalation

Excel

XRM

Power BI

Regulatory knowledge

CPA Ontario regulations

Education

Post-secondary degree or diploma in Business or related

Tools

Excel

XRM

Power BI

Job description

CPA Ontario is seeking a detail-oriented Registrations Coordinator to assess and review student registration, re-registration, and admission to membership applications within the Student Assessment and Registrations team. You will provide tier 2 advisory support, ensuring accuracy of student records and guiding applicants through each stage toward CPA designation.

The role reports to the Student Registration Manager and involves high-volume processing, hybrid work with on-site and work-from-home