Education Coordinator (Contract)

CPA-Ontari; Toronto; Hybrid; CAD 53,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Home office stipend

Professional development opportunities

Job summary

CPA Ontario seeks an Education Coordinator on a 6-month contract to support the Pre-Certification program, resolving complex inquiries, coordinating enrolment and examinations, and delivering timely, professional service to students.

You will collaborate across teams, maintain data integrity, and contribute to process improvements and operational excellence to drive student success.

Qualifications

• Post-secondary degree or diploma required.
• Strong problem-solving skills and sound judgment.
• Excellent attention to detail and accuracy; data integrity across systems.
• Proficient with Microsoft Office and experience with Salesforce or similar systems.

Responsibilities

• Responding to complex student inquiries and escalations by analyzing situations and providing timely resolutions aligned with service standards.
• Testing enrolment functionality, system enhancements, and key processes; documenting outcomes and proposing solutions.
• Reviewing and refining student communications, website content, and portal information for clarity and policy alignment.
• Strengthening data integrity by performing edit checks, identifying discrepancies, and taking corrective actions.
• Identifying trends and opportunities by analyzing recurring issues and contributing to process and service improvements.

Skills

Problem solving

Attention to detail

Communication

Data integrity

Microsoft Office

Salesforce

Education

Post-secondary degree or diploma

Tools

Microsoft Office

Salesforce

Job description

Enabling Seamless Student Experience in CPA Pre-Certification Education.

CPA Ontario is not like other organizations

We operate at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible.

Careers built here tend to look different because the work itself is different. You are not simply contributing to an organization. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten.

About This Opportunity

CPA Ontario is seeking an Education Coordinator for a 6-month contract to help deliver an exceptional experience for students pursuing the CPA designation. In this role, you will serve as a key point of support within the CPA Pre-Certification program, resolving complex inquiries, coordinating enrolment and examination processes, and ensuring students receive timely, accurate, and professional service throughout their educational journey. Working collaboratively across teams, you will contribute to process improvements, maintain data integrity, and help drive operational excellence in support of student success.

What You’ll Be Doing

• Responding to complex student inquiries and escalations by analyzing individual situations, leveraging system data, and providing clear, accurate, and timely resolutions aligned with service standards.


• Conducting testing of enrolment functionality, system enhancements, and key processes, documenting outcomes, identifying issues, and recommending practical solutions.


• Reviewing and refining student communications, website content, and portal information to ensure clarity, accuracy, and alignment with education policies and procedures.


• Strengthening data integrity by performing and enhancing edit checks, identifying discrepancies, and executing corrective actions.


• Identifying trends and improvement opportunities by analyzing recurring issues, preparing insights, and contributing to process, policy, and service enhancements.

To Be Successful You Need

• A post-secondary degree or diploma, combined with a minimum of two years of administrative or program support experience, preferably within a structured, regulated, or professional environment.


• Strong problem-solving skills, with the ability to analyze complex situations, exercise sound judgment, and develop thoughtful, well-reasoned solutions.


• Exceptional attention to detail, a high standard of accuracy, and a strong commitment to maintaining data integrity across systems and processes.


• Strong technical proficiency, including advanced skills in Microsoft Office and experience working with Salesforce or similar database management systems.


• Excellent communication and interpersonal skills, with the ability to engage professionally, clearly, and empathetically, even in complex, sensitive, or escalated situation s.

Salary Range

• The starting annual salary range for this position is between $53,000 - $66,300 per annum, based on your qualifications, experience, and internal parity. Exceptions may be considered with further review.

Why Join CPA Ontario

• We support your well-being through industry-leading benefits, mental health resources, savings programs, and a sustainable approach to how work gets done.


• We are committed to inclusion as a core part of how we operate, not as an afterthought.


• We have a hybrid working environment, with three days a week on-site, complemented by 2 days of work-from-home time. We are intentional about that: the work we do benefit from being together. We want those days you work from home to be comfortable and offer a one-time bonus towards a home office when you start.


• We invest in your growth through learning and professional development opportunities, stretch projects, secondments, and genuine paths for career progression.


• We move quickly. The pace reflects the profession we serve; it can be demanding, but the work matters, and the team around you is invested in the same outcomes you have .

We appreciate your interest in CPA Ontario and this position

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, fair and run by humans. All suitable applications are reviewed by someone on our Recruitment team, and if your qualifications and experience meet the requirements of this role, we’ll be in touch.

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email [e-mail] with "Accommodation Required" in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.