Student Registration & Records Specialist

Tyndale University Co.; Toronto; On-site; CAD 46,000 - 50,000; Full time

Job summary

Tyndale University in Toronto, Ontario, is seeking a Registration Officer to ensure smooth day-to-day operations in the Office of the Registrar and to collaborate with other departments for student success and retention.

The role includes handling inquiries, advising on academic policies, maintaining the registrar website, and coordinating communications with students. Experience in a non-profit or educational setting is preferred.

Qualifications

• Undergraduate degree or equivalent experience in the relevant field.
• 4-5 years of administrative experience.
• Experience in a non-profit or educational institution.
• Experience with database and records management.
• Experience as a supervisor, preferred.

Responsibilities

• Timely and accurate response to student inquiries related to course selection and registration.
• Be familiar with academic policies and procedures to provide academic advising for students.
• Maintain the Office of the Registrar’s website.
• Coordinate and prepare mass communications with students.
• Develop co-operative working relationships with other academic and service departments.
• Review and respond to concerns of students. Make decisions regarding resolution when possible or refer to the Assistant Registrar as appropriate.
• Manage registration activities for international students and students in special programs.
• Assist in transfer credits and advanced standing evaluations.
• Assist with assignment extension, exam reschedule, change of program and letter of permission requests.
• Assist in activities related to academic probation/suspension and advising for at-risk students.
• Assist in the graduation application process.
• Coordinate activities related to retention.
• Assist in the production of transcripts.
• Assist in the Convocation activities.
• Provide project and administrative support required by the Registrar and the Assistant Registrar.
• Act as the contact person with certain outside organizations (such as IRCC, Seneca Polytechnic, Lassman Studio).
• Assist in the production of the Academic Calendar.

Skills

Strong communication

Administrative skills

Customer service

Attention to detail

MS Office proficiency

Organizational skills

Education

Undergraduate degree or equivalent experience

Tools

MS Office Suite

Job description

Tyndale University in Toronto, Ontario, is seeking a Registration Officer to ensure smooth day-to-day operations in the Office of the Registrar and to collaborate with other departments for student success and retention.

The role includes handling inquiries, advising on academic policies, maintaining the registrar website, and coordinating communications with students. Experience in a non-profit or educational setting is preferred.