Donor Services Coordinator

Tyndale University; Toronto; On-site; CAD 23,000 - 24,000; Full time

Job summary

Tyndale University in Toronto, Ontario invites applications for a Donor Services Coordinator who will support the External Relations department by managing donor data, updating records, and serving alumni and donors with front-line customer service. The role emphasizes maintaining database integrity, generating reports, assisting with event logistics, and collaborating with the Marketing team.

Candidates should have at least three years of related experience and familiarity with Canadian

Qualifications

• Minimum of 3 years related donor relations experience.
• Familiarity with Canadian churches, denominations and Christian community.
• Experience with fundraising databases (Raiser's Edge, Salesforce).
• Strong communication and customer service skills.

Responsibilities

• Liaise with alumni and donors to fulfill customer service needs.
• Create donor acknowledgements and update donor database accordingly.
• Assist in the generation of annual reports for scholarship/award donors and foundations.
• Provide event logistics assistance as needed.
• Maintain integrity of donor database.
• Create mailing lists for targeted alumni and donor segmentation.
• Develop reports and analysis as requested.
• Coordinate the input of donor and alumni information into database.
• Provide basic training and ongoing support to employees using the CRM system.

Skills

Inter-personal skills

Communication skills

Organizational skills

Attention to detail

Customer service

Tools

Raiser's Edge

Salesforce

CRM systems

Job description

Salary Range: $22,800.00 To $24,000.00 Annually

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 90 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

POSITION PURPOSE

The Donor Services Coordinator supports the External Relations department through supporting the donor database; supporting the priorities, strategies, and communication flow process for managing donors within the department; and providing customer service to Tyndale’s alumni and donor community.

POSITION RESPONSIBILITIES

Donor and Alumni Relations

• Liaise with alumni and donors to fulfill customer service needs (i.e. contact information updates, duplicate receipts, donations, credit card information updates etc.).
• Create donor acknowledgements (letters, receipts, other correspondence as required) and update donor database accordingly.
• Assist in the generation of annual reports for scholarship/award donors and foundations.
• Provide event logistics assistance as needed.

Data Management

• Maintain integrity of donor database.
• Create mailing lists for targeted alumni and donor segmentation to be used for Direct Mail, newsletters, event invitations, and student callers.
• Develop reports and analysis as requested.

Database User Support

• Coordinate the input of donor and alumni information into database.
• Provide basic training and ongoing support to employees using the CRM system, including assistance with data entry, system navigation and troubleshooting as needed.
• Interface with and utilize the Marketing department to assist with improvements where appropriate.

External Relations Team Participation

• Serve as a contributing member of the External Relations team.
• Become familiar with Tyndale and the products that offered.
• Be well-versed in department goals.
• Participate in staff meetings.

POSITION QUALIFICATIONS

b) Experience

• Minimum of 3 years related experience
• Familiarity with Canadian churches, denominations and Christian community

c) Skills and Abilities

• Strong inter-personal and customer service skills with ability to be persuasive, professional advocate for the organization
• Strong communication skills (verbal and written)
• Strong organizational and administrative skills, with attention to detail, accuracy and ability to meet frequent deadlines
• Strong understanding of fundraising database systems (e.g. Raisers Edge, Salesforce etc)
• Strong computer skills, ability to use inter/search engines, computer programs/applications (i.e. Microsoft Word, Excel, PowerPoint)

d) Personal Characteristics

• Proven respect for confidentiality
• Demonstrated professionalism and tact, with the ability to interact with donors, alumni and colleagues
• Self-motivated and team-oriented
• A keen desire to serve family, church, work and community.
• A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.

e) Physical and Mental Demands

• Standard office work environment
• Moderate stress level may result from multiple project deadlines and multiple distractions
• Light physical effort with event set up
• Computer fatigue is possible

Salary Range: $22,800 to $24,000