Registration Officer

Tyndale University Co.; Toronto; On-site; CAD 46,000 - 50,000; Full time

Job summary

Tyndale University in Toronto, Ontario, is seeking a Registration Officer to ensure smooth day-to-day operations in the Office of the Registrar and to collaborate with other departments for student success and retention.

The role includes handling inquiries, advising on academic policies, maintaining the registrar website, and coordinating communications with students. Experience in a non-profit or educational setting is preferred.

Qualifications

• Undergraduate degree or equivalent experience in the relevant field.
• 4-5 years of administrative experience.
• Experience in a non-profit or educational institution.
• Experience with database and records management.
• Experience as a supervisor, preferred.

Responsibilities

• Timely and accurate response to student inquiries related to course selection and registration.
• Be familiar with academic policies and procedures to provide academic advising for students.
• Maintain the Office of the Registrar’s website.
• Coordinate and prepare mass communications with students.
• Develop co-operative working relationships with other academic and service departments.
• Review and respond to concerns of students. Make decisions regarding resolution when possible or refer to the Assistant Registrar as appropriate.
• Manage registration activities for international students and students in special programs.
• Assist in transfer credits and advanced standing evaluations.
• Assist with assignment extension, exam reschedule, change of program and letter of permission requests.
• Assist in activities related to academic probation/suspension and advising for at-risk students.
• Assist in the graduation application process.
• Coordinate activities related to retention.
• Assist in the production of transcripts.
• Assist in the Convocation activities.
• Provide project and administrative support required by the Registrar and the Assistant Registrar.
• Act as the contact person with certain outside organizations (such as IRCC, Seneca Polytechnic, Lassman Studio).
• Assist in the production of the Academic Calendar.

Skills

Strong communication

Administrative skills

Customer service

Attention to detail

MS Office proficiency

Organizational skills

Education

Undergraduate degree or equivalent experience

Tools

MS Office Suite

Job description

Salary Range: $46,000.00 To $50,000.00 Annually

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 90 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

POSITION PURPOSE

The Registration Officer is responsible for the smooth functioning of the day-to-day activities in the Office of the Registrar, ensuring proper coordination with other departments and outside organizations, work collaboratively with the Registrar and Assistant Registrar to deliver effective services for student success and improve retention.

PRIMARY RESPONSIBILITIES

Customer Service

• Timely and accurate response to student inquiries related to course selection and registration.
• Be familiar with academic policies and procedures to provide academic advising for students.
• Maintain the Office of the Registrar’s website.
• Coordinate and prepare mass communications with students.
• Develop co-operative working relationships with other academic and service departments.
• Review and respond to concerns of students. Make decisions regarding resolution when possible or refer to the Assistant Registrar as appropriate.

Registration Activities

• Manage registration activities for international students and students in special programs.
• Assist in transfer credits and advanced standing evaluations.
• Assist with assignment extension, exam reschedule, change of program and letter of permission requests.
• Assist in activities related to academic probation/suspension and advising for at-risk students.
• Assist in the graduation application process.
• Coordinate activities related to retention.
• Assist in the production of transcripts.
• Assist in the Convocation activities.

Assist to Registrar and Assistant Registrar

• Provide project and administrative support required by the Registrar and the Assistant Registrar.
• Act as the contact person with certain outside organizations (such as IRCC, Seneca Polytechnic, Lassman Studio).
• Assist in the production of the Academic Calendar.

POSITION QUALIFICATIONS

Education

• Undergraduate degree or equivalent experience in the relevant field

Experience

• 4-5 years of administrative experience
• Administrative experience in a non-profit or educational institution
• Experience with database and records management
• Experience as a supervisor, preferred

Skills and Abilities

• Strong computer skills with proficiency in MS Office: Word, Excel, PowerPoint, Outlook, Internet.
• Excellent administrative and organizational skills with the ability to multi-task and perform tasks in an accurate, efficient and timely manner
• Strong written and verbal communication skills
• Excellent customer service skills and interpersonal skills
• Keen attention to detail
• Strong analytical skills

Personal Characteristics

• Ability to work effectively in both a team-based and self-directed environment
• Ability to adapt to change and work in a fast-paced environment
• Conducts oneself with professionalism and tact
• A keen desire to serve family, church, work and community.
• A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.

Physical and Mental Demands

General office environment and office equipment.

Moderate stress level: a fast-paced environment and ability to work under pressure.

Ability to problem-solve and handle customer problems and complaints in a professional manner.

Ability to focus and work with occasional distractions.

Ability to focus and help generate/analyze departmental reports.

Salary Range: $46,000 - $50,000