Student Programs Concierge — Front Desk & Advising

University of Toronto; Toronto; Hybrid; CAD 64,000 - 82,000; Full time

Job summary

The Rotman Commerce program at the University of Toronto seeks a Program Services Representative to be the first point of contact for inquiries from current and prospective students, faculty, and staff. You will advise on program policies, schedule advising, and liaise with other offices to support academic processes.

You will also assist in collecting and reviewing requests for special consideration, coordinate examinations, and help with events and program logistics, while maintaining course

Qualifications

• Advanced diploma or equivalent education with experience.
• Minimum two years related work experience in a University setting.
• Excellent computer skills, including MS Office and e-mail.
• Well-developed oral and written communication skills.
• Initiative, discretion and ability to work with limited supervision.
• Good judgment and ability to interact with others with tact, courtesy, and patience.
• Demonstrated ability to organize and prioritize work.
• Ability to work under pressure and with a large volume of work.

Responsibilities

• Acting as the first point of contact for program-related enquiries; providing information to students on program and/or course requirements; liaising with prospective students to provide general program information.
• Screening and making referrals to academic advising and other university resources or services, and communicating with those offices; scheduling advising appointments on behalf of academic advisors.
• Collecting and reviewing requests for special consideration and supporting documentation and communicating with students about their requests; communicating with faculty regarding approval of requests for special consideration; liaising with internal and external offices about submitted documentation for requests and special consideration.
• Collaborating with Recruitment and Admissions, forwarding calls and emails, and providing updates and information to potential applicants.
• Collecting and distributing examination papers to/from instructors; obtaining course information and materials from instructors; aiding in guaranteed admissions checks.
• Supporting event and program logistics; liaising with students and faculty to coordinate program activities and events.
• Creating communication materials; providing data on advising appointments and requests for special consideration for reports; maintaining course information on student information systems.
• Providing support to the Operations unit by being a point of contact on building concerns, outages, supplies and suggestions for office improvements.

Skills

MS Office proficiency

Oral communication

Written communication

Initiative and discretion

University setting experience

Education

Advanced College Diploma (3 years) or equivalent

Job description

The Rotman Commerce program at the University of Toronto seeks a Program Services Representative to be the first point of contact for inquiries from current and prospective students, faculty, and staff. You will advise on program policies, schedule advising, and liaise with other offices to support academic processes.

You will also assist in collecting and reviewing requests for special consideration, coordinate examinations, and help with events and program logistics, while maintaining course