Student Services Frontline Coordinator

University of Toronto; Toronto; Hybrid; CAD 72,000 - 92,000; Full time

Job summary

University of Toronto is seeking a Front-Line Service Coordinator for the School of Graduate Studies. The role is the public face of the office, handling inquiries, guiding students and staff, and ensuring accurate record-keeping in ROSI and GradApp.

Reporting to the Associate Director, you will manage front-line coverage, provide training on procedures, and coordinate schedules while maintaining high service standards in a fast-paced academic environment.

Qualifications

• Bachelor's Degree or equivalent experience.
• At least 3 years of related experience in academic service delivery related to graduate education.
• Experience working directly with the public in front-line, customer service, or administrative role.
• Experience updating and maintaining records in a student information system (e.g. ROSI, GradApp) or related database.
• Strong verbal and written communication skills and attention to detail.

Responsibilities

• Serve as the first point of contact for graduate students and administrators.
• Provide detailed information on processes, policies, and procedures; direct students to appropriate resources.
• Escalate more complex matters as required.
• Develop and coordinate front-line schedule among staff; train on new procedures.
• Update and maintain student records in ROSI and GradApp for accuracy.

Skills

Communication skills

Attention to detail

Time management

Organizational skills

Professionalism

Customer service

Independent work

Education

Bachelor's Degree or equivalent experience

Tools

ROSI

GradApp (Slate)

Job description

University of Toronto is seeking a Front-Line Service Coordinator for the School of Graduate Studies. The role is the public face of the office, handling inquiries, guiding students and staff, and ensuring accurate record-keeping in ROSI and GradApp.

Reporting to the Associate Director, you will manage front-line coverage, provide training on procedures, and coordinate schedules while maintaining high service standards in a fast-paced academic environment.