Registrarial Services & Examinations Specialist

University of Toronto; Toronto; On-site; CAD 68,000 - 87,000; Full time

Job summary

University of Toronto Mississauga is seeking a Registrarial Services and Examinations Representative (TERM) to be the first point of contact in the Office of the Registrar. The role supports undergraduate registration, enrolment processes and policy guidance in a fast-paced environment.

You will interpret rules, handle inquiries, coordinate exam materials, and work with a diverse population while upholding accuracy and excellent customer service.

Qualifications

• Bachelor's Degree or acceptable combination of equivalent experience supporting registration functions.
• Minimum two years of experience in a fast-paced environment.
• Solid understanding of undergraduate registration and enrolment policies and procedures.
• Experience providing detailed information on registration processes, policies and procedures.
• Proficiency in MS Office, Degree Explorer and Student Information System (eg. ROSI).
• Excellent communication and customer relations skills.
• Discretion, tact and diplomacy in handling sensitive information.
• Strong organizational and time management skills with the ability to prioritize under pressure.
• Attention to detail and accuracy with strong data entry skills.

Responsibilities

• Assist undergraduate students with registration and enrolment processes.
• Investigate and resolve registration, enrolment and fee issues.
• Inform applicants about format, content and deadlines.
• Provide guidance on undergraduate university regulations and policies.
• Coordinate receipt and storage of examinations and related materials.

Skills

Communication skills

Customer service

Attention to detail

Time management

Education

Bachelor's Degree

Tools

MS Office

Degree Explorer

ROSI

Job description

University of Toronto Mississauga is seeking a Registrarial Services and Examinations Representative (TERM) to be the first point of contact in the Office of the Registrar. The role supports undergraduate registration, enrolment processes and policy guidance in a fast-paced environment.

You will interpret rules, handle inquiries, coordinate exam materials, and work with a diverse population while upholding accuracy and excellent customer service.