Student IT Support Technician – Helpdesk & Desktop Care

County of Wellington; Wellington; On-site; CAD 40,000 - 51,000; Full time

Benefits offered by this job

Parking

OMERS Pension

Job summary

Wellington County is seeking a student to support IT Helpdesk operations, reporting to the IT Support Supervisor. The role focuses on installation, maintenance and security of desktop hardware and software across County locations, with a 35-hour work week onsite.

The position runs from early January to the end of April, Monday to Friday, with a flexible schedule as needed. Eligible students must be enrolled full-time in a related program and have experience in technology support and Windows

Qualifications

• Currently enrolled in University or College in a full time capacity, preferably in a Computer Technology Support / Networking Support programme.
• Experience in Technology Support.
• Experience with current Windows Operating Systems.
• Working knowledge of configuring hardware and peripherals.
• Knowledge of current Microsoft Office products.
• A valid driver's licence (minimum G2 Class) and a satisfactory driver's abstract.

Responsibilities

• Respond to and troubleshoot hardware and software problems at all locations.
• Escalate difficult problems to Level III support.
• Participate as a team member in desktop update projects.
• Keep all desktop software current with updates and patches.
• Ensure computers run at full capacity.
• Recommend desktop hardware upgrades when appropriate.
• Maintain desktop hardware and software usage lists.
• Other duties as assigned.

Skills

IT Support

Windows OS

Hardware configuration

Office tools

Education

Full-time student in College/Uni (related program)

Tools

Windows OS

Microsoft Office

Job description

Wellington County is seeking a student to support IT Helpdesk operations, reporting to the IT Support Supervisor. The role focuses on installation, maintenance and security of desktop hardware and software across County locations, with a 35-hour work week onsite.

The position runs from early January to the end of April, Monday to Friday, with a flexible schedule as needed. Eligible students must be enrolled full-time in a related program and have experience in technology support and Windows