Student Housing Assistant

Mount Royal University; Calgary; Hybrid; CAD 21,000 - 26,000; Full time

Job summary

Mount Royal University in Calgary is seeking a Student Housing Assistant to support guest and student housing operations. You will report to the Front Office Coordinator and deliver friendly, professional service to casual guests, prospective students and residents, helping to create a positive residence experience.

The role includes front desk tasks, check-in/check-out, payments, and assisting with marketing and publications.

Qualifications

• Friendly, outgoing, reliable, detail-oriented and organized.
• Experience in customer service and problem-solving.
• Strong communication skills.
• Ability to act as a role model and leader in residence.
• Flexibility and a team-player mindset; knowledge of Residence Services; post-secondary enrollment preferred.

Responsibilities

• Provide professional customer service to guests and residents.
• Manage guest check-in/check-out.
• Handle front desk tasks: bookings via phone, email, in-person.
• Process payments accurately (cash, debit, credit).
• Collaborate as part of a team.
• Enforce Residence Community Standards.
• Assist with special projects (marketing, website updates, events, social media).
• Perform other duties as assigned.

Skills

Customer service

Problem-solving

Communication skills

Leadership

Team-player

Flexibility

Education

Post-secondary enrollment (preferred)

Job description

Job Title

Student Housing Assistant

Job Type

Flexible

SAD01 Administrative Services (Salary Grade 12)

Position End Date

9/7/2027

Hybrid Work

About the Role

The Student Housing Assistant (SHA) plays a vital role in both guest and student housing operations, reporting to the Front Office Coordinator. This position is responsible for delivering exceptional customer service to casual guests, prospective students, and their families while contributing to a positive residence experience.

Responsibilities

• Provide professional customer service to guests, residents, and prospective students.
• Manage guest check-in/check-out processes.
• Handle front desk tasks, including booking reservations (phone, email, in-person) and preparing check-in packages.
• Process payments accurately (cash, debit, credit).
• Work collaboratively as part of a team.
• Observe and enforce residence community standards as outlined in the Residence Community Standards Guide.
• Assist with special projects (marketing, website updates, publications, event planning, social media etc.).
• Perform other duties as assigned.

Qualifications

We are looking for friendly, outgoing, and reliable individuals who are detail-oriented, professional, and organized. Successful candidates should have: Experience in customer service and problem-solving Strong communication skills The ability to act as a role model and leader within the residence community Flexibility and a team-player mindset Knowledge of Residence Services Enrollment in a post-secondary program (preferred)

Salary:$15.45 - $19.44 per hour

Closing Date: October 6, 2026

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .