Head Usher

Mount Royal University; Calgary; On-site; CAD 21,000 - 27,000; Full time

Job summary

Mount Royal University is seeking a Head Usher to greet guests and supervise a small team of Ushers across MRU venues on campus. The role ensures smooth Front of House operations and delegates duties while helping with post-event checks.

The position offers flexible hours, with shifts that can range from a few hours to a full schedule, and includes responsibilities like ticket scanning, seating, and ensuring lobby upkeep. Hybrid work may apply.

Qualifications

• High School Diploma required.
• 6–12 months of customer service experience preferred.

Responsibilities

• Greeting and welcoming guests at MRU venues.
• Main point of contact and supervisor for Ushers on duty.
• Assisting with scanning tickets and patron seating for assigned seating and general admission.
• Addressing ticket discrepancies with the Event Liaison or Box Office.
• Assisting Event Liaison with FOH operations for each event.
• Leaders when delegating venue duties and assisting with post-event checklists.

Skills

Customer service

Education

High School Diploma

Job description

Job Title

Head Usher

Job Type

Flexible

Union

MRSA

Salary Grade

Flexible / Casual Classification (Salary Grade)

SAD01 Administrative Services (Salary Grade 12)

Hybrid Work

This position is ineligible

Position End Date

9/22/2027

Location

About this Position

About the Role

Our Head Ushers are often the first impression our valued guests receive upon arriving at an MRU campus venue. Our Head Ushers assist in greeting our patrons and with patron traffic flow in our venues. Head Ushers are the main contact and responsible for supervising a small team of Ushers on duty. Head Ushers help oversee the floor as the Ushers help guests with having their tickets scanned and directing them to their seats. Working alongside the Event Liaison, typically there is one Head Usher per floor to help ensure that Front of House runs smoothly. Our Head Ushers delegate responsibilities to the ushers but also assist in making sure our theatre lobby is well taken care of by performing post-event venue checklists.

Working within the Events, Theatre and Hospitality Services area, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

Responsibilities

• Greeting and welcoming guests as they enter into the Bella Concert hall and various other MRU venues on campus.
• Main point of contact and supervisor for Ushers on duty.
• Assisting with scanning tickets and patron seating for assigned seating and general admission.
• Responsible for addressing ticket discrepancies with the Event Liaison or Box Office.
• Assisting Event Liaison with FOH operations for each event.
• Head Ushers will be leaders when delegating venue duties to the Ushers- by assisting with the post-event checklists such as tidying and clearing glassware.

Qualifications

• High School Diploma
• 6 - 12 months of customer service experience preferred

Salary: $15.45 - $19.44 per hour

Closing Date: October 30, 2026 or until suitable candidates are selected

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .