Usher, Event and Theatre Services

Mount Royal University; Calgary; Hybrid; CAD 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Mount Royal University in Calgary is seeking an Usher for Event and Theatre Services. This flexible role supports the Bella Concert Hall and MRU venues with front-of-house duties, including greeting patrons, scanning tickets and guiding seating.

The schedule is variable and may include days, evenings and weekends. Experience in hospitality or customer service is valued; candidates must be 18+ and ready to assist with coat check and event prep to ensure a welcoming environment.

Qualifications

• Flexible hours on a varied schedule including evenings and weekends.
• Ability to work independently and in a team environment.
• Experience in hospitality or customer service is desirable.
• Minimum 1 year in a customer-related position preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet and welcome guests entering the venue.
• Scan tickets and direct patrons to seats in assigned or general admission areas.
• Assist with coat check when required.
• Maintain a welcoming lobby and assist with pre/post-event duties.

Skills

Flexibility

Teamwork

Customer service

Hospitality

Independence

Job description

Usher, Event and Theatre Services - (3992)

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Job Title

Usher, Event and Theatre Services

Job Type

Flexible

Union

MRSA

Salary Grade

Flexible / Casual Classification (Salary Grade)

SAD01 Administrative Services (Salary Grade 12)

Hybrid Work

This position is ineligible

Position End Date

11/30/2026

Location

About this Position

About the Role

Working within the Events, Theatre and Hospitality Services,this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

Ushers are often the first person that our valued patrons see and interact with. Ushers work in a front-facing role as they greet and assist our patrons with having their tickets scanned and by providing direction to their seats in the Bella Concert Hall and within various other MRU venues. As a Front of House team member, part of the role as Usher will be assisting with front of house duties including seasonal coat check. Ushers will also assist in making sure that the concert hall and lobby are well taken care of by assisting with pre and post-event checklist duties.

Responsibilities

• Greeting and welcoming guests as they are entering into the Bella Concert hall and various other MRU venues on campus.
• Responsible for scanning tickets and directing patrons to their seats in both assigned and general admission seating scenarios.
• Assisting with the coat check if required.
• Ushers will also be leaders in making sure our theatre lobby looks its best by assisting with pre and post-event checklists and if required clearing of glass or dishware from the lobby floor.

Qualifications

• The ability to work flexible hours on a varied schedule - which may include day or evening shifts during the week and or, on the weekend.
• The capacity to work independently and efficiently in a team environment.
• Experience working in hospitality, customer service or events related environment, is desirable.
• Minimum 1 year ofexperience in customer related position preferred.
• Must be 18years of age or older.

Salary:$ 15.45 per hour

Closing Date: until suitable candidates have been found

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .